Working in a call centre requires a lot of energy and endurance, especially when chasing up customers who have not paid their bills. This is exactly the role of a collection agent. What responsibilities does this position have? “The collection agent’s role is essentially to follow up overdue accounts, identify debtors, contact them by phone […]
Bilingualism is more than an asset when you want to work in a call centre. How can you master English faster? Some tips. It’s easy to converse in English with friends, but things can sometimes get complicated when you find yourself in a professional context where you have to sell, negotiate or respond to dissatisfied […]
To stand out, skills are not enough – you have to know how to arouse the recruiter’s interest by highlighting your personality. How do you achieve this in a résumé, on social media? Tips. Targeting the required personal qualities Showcasing your personality is a good way of enhancing your candidacy and eliciting a call from […]
The digital revolution has drastically altered the role of client advisers in financial institutions and has revealed the need for new skills by candidates. What are they? The ability to provide computer support The internet has increased the possibility for clients to carry out certain banking operations themselves. Advisers are more and more being called […]
