In an ideal world, all customers would pay their bills. However, for reasons of dissatisfaction, due to financial problems or outright dishonesty, some consumers don’t. Knowing how to collect amounts due without harming long-term relationships with customers is the job of the collection agent. Here are some key points he has to master. The golden […]
Finding an exciting and rewarding job is not easy! Here are some faux pas that can ruin everything… right from square one. Not coming to terms with a job experience Dismissal, psychological harassment, seeking new challenges… The end of a job should never be taken lightly. It’s necessary to take the time to take on […]
Philippe, 56 years old, has been a merchant for more than thirty years. Several years ago, he gave himself the “leisure” to develop other skills, to the point that today he presents himself as a merchant/CEGEP teacher/trainer/musician. You will understand, the “slasher” label comes from the accumulation of angled bars, slashes, on the presentation. Like […]
Year after year, studies show that Canadians still struggle to disconnect from work during the holidays. And it’s going from bad to worse, according to a new survey conducted by the Accountemps recruitment firm. Gone are the days when the computer was shut down after having summarily programmed an out-of-office autoreply message. Today, with a […]
The art of customer service is put to good use when it comes to managing a furious customer. Keys for having the right attitude. A positive attitude. According to Sébastien Leblanc, specialist in company training and coaching, “saying what you can do, and not what you can’t do” is the key to good customer service. […]
Deadlines, pressure from managers, results to be achieved, difficult customers, colleagues with anxieties, difficult period for the company… There are many stress factors at work and for the most part they are out of your control. But there are some that you can take action on and others that you can learn to put in […]
