There are many jobs in call centres and there are numerous offers. Everyone can find their style of job. But do you have the customer service personality to develop in it? Do you have the qualities required to fulfil yourself? Here are the essential qualities to work in the heart of customer service. Courtesy This […]
A demanding exercise, the prospecting phone call (or cold call) still has great potential in business development. Here are some “mantras” to repeat to make this exercise smoother and more profitable! Put yourself in condition One of the keys to success is to believe yourself in the virtues of what you are selling. It’s good […]
Evenings, weekends, holidays: you can’t help avoid taking a peek at your work inbox to deal with details and emergencies or leave your phone turned on in case someone needs you. At a time when more and more countries are putting laws in place that favour the right to disconnect, learn about the best reflexes to completely cut […]
In the life of an accounting clerk, dealing with the company’s overdue accounts is a task often that requires a certain diplomacy: it is necessary to claim what is due, while taking care of the relationship with the client. How can this be done? Be discreet According to Steve Fournier, Accounts Receivable Analyst in Finance […]
Society is in a hurry, people are impatient, and as a result customers are ever more demanding. Is good customer service still able to satisfy them? Jean-Luc Geha, director of the HEC Montreal Sales Institute and a specialist in customer experience, shares some ideas. “Accustomed by the instantaneous pace of information transfer, people now expect […]
Sexual, psychological or discriminatory harassment: these situations are found more often that you might think in Canadian workplaces. 19% of women and 13% of men have been victims at least once in their careers. Learn how to recognize it to know how to react accordingly. Is it harassment? To know how to respond, the first […]
Looking for an employer is becoming more and more like looking for… a spouse! An increasing number of employees are looking for the perfect match. A recent survey by the Robert Half firm reveals that 2 Canadians out of 5 would be willing to turn down the job of their dreams if they disagreed with […]
A bit of boredom at the office doesn’t hurt and could even be an opportunity to tackle some chores that appear at the bottom of your to-do list. However, when boredom begins to settle in, it’s a completely different story. It’s important to respond quickly before bore-out strikes you too hard. For, as mentioned by […]
Arising mainly from the patriarchy, sexism at work can be hard to identify, as it is integrated into the company culture and can manifest itself without particular violence… but it is harmful nonetheless. How is it expressed? How can we react to the various comments and behaviours of certain colleagues? Various forms of […]
According to a survey by the Accountemps firm, more than 4 employees out of 10 admit to having cried at work. Nonetheless, nearly one executive out of two does not see any negative effect. However, 35% of them felt that crying at work was unacceptable, compared to 38% of employees. Employees decidedly judge themselves severely, […]
Call centres often employ a large pool of staff in order to meet the needs of their customers. Yet there are small call centres with only a hundred employees, a smaller scale that has its share of benefits. Humark Telecom is the perfect example of a small call centre. Founded in 2013 in Saint-Jean-sur-Richelieu, the […]
How much mental pressure at work can we bear? Just as the body can lift a certain load, the head can endure a certain mental pressure. What are the signs to watch for at work to avoid the point of no return that would blow the relief valve. “It’s important to take the time to […]
