During this period of the COVID-19 pandemic, where physical distancing is essential, many professionals are discovering teleworking and attempting to tame this new way of accomplishing their tasks. However, this comes with challenges, especially if it lacks structure… and fun. Here are five tips for getting your work done well at home. Create a routine […]
The global COVID-19 crisis is putting enormous pressure on call centres, especially those dealing with health or emergency services. How do you keep your cool and handle incoming calls well that are coming from panicking users? Show empathy For several weeks, call centres have had to deal with worried and anxious users who want answers […]
The world of work experienced unprecedented upheavals in March due to measures imposed by the federal and provincial governments to limit the spread of COVID-19. Here is an overview of the employment situation in the country. Massive job losses This is now a cliché: the situation is changing rapidly – and the statement also applies […]
The measures taken to counter the coronavirus pandemic have major impacts on employers across the country, and the situation is evolving… Here is a list of reliable sources to monitor the situation and find answers to your HR questions. The Commission des normes, de l’équité, de la santé et de la sécurité du travail (CNESST) […]
Security guard, kitchen help, longshoremen, technical workers, crane operators, waiters… There is no shortage of job openings in Prince Rupert. In this village of 12,000 inhabitants located on the shores of the North Pacific, two hours by boat from Alaska, the port is in an economic boom, to the point that businesses are struggling to […]
The new year is fast approaching and it’s time to start thinking about your good resolutions for 2020. From a personal point of view, losing weight and quitting smoking are classics… But what about your 2020 professional goals? Here are 20 ideas to study. No worries: you don’t have to do everything, but setting two […]
When analyzing the performance of a system, there is a tendency to put a lot of effort into settling complaints… but what about the silent users, who make up the vast majority of customers? How do you consider their “point of view”? Make silent users “noisy” Let the silent users speak: this is very […]
Rather than replacing humans, artificial intelligence has the potential to improve call centre employees and make them more relevant and effective. Here’s how. Call centre robots can quickly answer specific questions, to the great satisfaction of the customer who independently uses this service. With a few clicks and a few numbers pressed on the phone […]
To stand out, skills are not enough – you have to know how to arouse the recruiter’s interest by highlighting your personality. How do you achieve this in a résumé, on social media? Tips. Targeting the required personal qualities Showcasing your personality is a good way of enhancing your candidacy and eliciting a call from […]
Staying in a job for 3 years would be the ideal duration for employers, according to Indeed. For employees… six months! Results of a survey on perceptions of professional leapfrogging. In 2018, professionals are changing career often and accumulating more jobs than the baby boomers did. Adaptability, curiosity, variety and volatility: these are the values […]
What’s the point of telemarketing in a digital age, when fewer and fewer people answer their telephone? Now less a sales tool than a communications channel with regular customers, telemarketing more than ever emphasizes the human factor. “Would you be interested, sir, in learning about our new product that is adapted to your needs?” This […]
It’s a new form of work-related depression that may well become more common in the coming years. Brown-out, which literally refers to a “drop in power”, affects more and more workers. But what is this new disorder and what are the symptoms to watch out for? Brown-out must not be confused with burn-out, which describes […]
