Points cards, attractive discounts, targeted promotional emails – some merchants bring out the heavy artillery to build customer loyalty. Is providing unequaled customer experience sufficient to accomplish this? Here’s how to go about it, with simple and practical actions. A company’s success obviously depends on its ability to attract new customers, to renew itself and to […]
The art of customer service is put to good use when it comes to managing a furious customer. Keys for having the right attitude. A positive attitude. According to Sébastien Leblanc, specialist in company training and coaching, “saying what you can do, and not what you can’t do” is the key to good customer service. […]
While some people are excited about their first day on the job, others can be more nervous or even awkward. To give the best initial impression possible to your superior and new colleagues, look at the tips below and avoid putting yourself under unnecessary pressure, by reminding yourself that in the end your D-Day is […]
Call centre workers have to deal with angry people every day, with complaints about the company or a product. How do you keep calm and not let disparaging remarks affect you? “Even though anger drains us, we have to keep in mind that the customer is not against us but against the situation or the […]
Your online presence is now almost as important as your physical presence. Facebook, Twitter, LinkedIn… How do you protect and preserve your professional image on social media? According to studies, the figure varies but it is estimated that the percentage of employers who take the time to inspect the social media presence of their candidates […]
