Does the prospect of talking about salary with your superior keep you awake at night? If you are well prepared for this conversation, there is no reason to worry about it. Here are some tips for a successful interview. According to John Meese, director at BambooHR, you should not be afraid to talk about money […]
Bilingualism is often required for jobs in call centres, but it is not limited to fluency in French and English. There are many positions for agents who are fluent in other languages. There’s enough to take advantage of your third language! “Please note that this position requires fluency in Portuguese and English.” This is the […]
Security guard, kitchen help, longshoremen, technical workers, crane operators, waiters… There is no shortage of job openings in Prince Rupert. In this village of 12,000 inhabitants located on the shores of the North Pacific, two hours by boat from Alaska, the port is in an economic boom, to the point that businesses are struggling to […]
There is no longer any doubt about the many benefits of networking. How can you use it to stand out and, especially, to avoid missing opportunities? Here are five strategies to achieve this! Have a clear plan It’s not enough to dress up! Before the meeting, make sure to review the goals. If possible, take […]
In an ideal world, all customers would pay their bills. However, for reasons of dissatisfaction, due to financial problems or outright dishonesty, some consumers don’t. Knowing how to collect amounts due without harming long-term relationships with customers is the job of the collection agent. Here are some key points he has to master. The golden […]
The new year is fast approaching and it’s time to start thinking about your good resolutions for 2020. From a personal point of view, losing weight and quitting smoking are classics… But what about your 2020 professional goals? Here are 20 ideas to study. No worries: you don’t have to do everything, but setting two […]
When analyzing the performance of a system, there is a tendency to put a lot of effort into settling complaints… but what about the silent users, who make up the vast majority of customers? How do you consider their “point of view”? Make silent users “noisy” Let the silent users speak: this is very […]
After the expenses of the holiday season, now is the time to start off the New Year on the right foot. Why not compare your salary with the market? Who knows? You might be able to get the increase you’ve been hoping for for a long time. There are many tools to find out […]
Finding an exciting and rewarding job is not easy! Here are some faux pas that can ruin everything… right from square one. Not coming to terms with a job experience Dismissal, psychological harassment, seeking new challenges… The end of a job should never be taken lightly. It’s necessary to take the time to take on […]
More subtle than sending a resume, the exploratory meeting is a way to open doors to potential employers without necessarily appearing to beg for a job… Let’s see what it is. The exploratory meeting is an informal meeting that is requested with a director, manager or professional of the same hierarchical level, to obtain information […]
Working in a call centre often comes with a good dose of stress. Studies show that employees have higher rates of anxiety and emotional distress than the average worker. Here are some tips for spending more peaceful days. Practise self-soothing techniques There are several techniques that help reduce stress and can be practised between calls […]
42% of Canadian workers have more than one job and one-third run their own business, according to a Sage survey. Whether for financial issues, to start a new business or to expand your network, you might be considering another job in addition to your main job… But how can you successfully juggle the two without […]
