Working in a call centre often comes with a good dose of stress. Studies show that employees have higher rates of anxiety and emotional distress than the average worker. Here are some tips for spending more peaceful days. Practise self-soothing techniques There are several techniques that help reduce stress and can be practised between calls […]
42% of Canadian workers have more than one job and one-third run their own business, according to a Sage survey. Whether for financial issues, to start a new business or to expand your network, you might be considering another job in addition to your main job… But how can you successfully juggle the two without […]
Working all day on a chair with one phone call after another is not without consequences for health. Here are some simple office exercises for call centre agents to incorporate into their daily routine. You don’t need to leave your chair to do most of these exercises. They are relatively unobtrusive and will let you […]
So you have taken a bit of a summer break in your job search, and that’s great – it’s important to recharge your batteries. But now you are having a hard time getting back into it… Here are some tips to get back into the game. Take stock If you have let go of your […]
There are many misconceptions about the working conditions in call centres. Low-paid temporary employees who are constantly under surveillance… We enlighten you about the myths and realities of this singular environment. Wages are very low False. Everything is relative, but the average salary for a call centre employee in Canada is about $16 an hour. […]
Lack of money is the biggest risk faced by job seekers. Here are our tips of what to look out for and to reduce other risks from your lack of work. Financial risk The fear of financial fiasco may make you want to shorten your search by accepting the first job that comes along. No […]
Employers are requiring a second job interview more and more frequently. This is an opportunity for you to present yourself in more depth and ask your nagging questions. Here are our five tips to make the most of this second meeting. Be glad Being called to a second interview is excellent news, and it means […]
Are you applying for a job at a call centre? Some current and former employees share some of the questions they were asked in interviews. Take notes! “Sell me this pencil…” …or this telephone, this printer, this chair! The idea is to take you by surprise and assess your sales instinct, your mood, your quick […]
Rather than replacing humans, artificial intelligence has the potential to improve call centre employees and make them more relevant and effective. Here’s how. Call centre robots can quickly answer specific questions, to the great satisfaction of the customer who independently uses this service. With a few clicks and a few numbers pressed on the phone […]
Working in a call centre requires a lot of energy and endurance, especially when chasing up customers who have not paid their bills. This is exactly the role of a collection agent. What responsibilities does this position have? “The collection agent’s role is essentially to follow up overdue accounts, identify debtors, contact them by phone […]
There are many jobs in call centres and there are numerous offers. Everyone can find their style of job. But do you have the customer service personality to develop in it? Do you have the qualities required to fulfil yourself? Here are the essential qualities to work in the heart of customer service. Courtesy This […]
A demanding exercise, the prospecting phone call (or cold call) still has great potential in business development. Here are some “mantras” to repeat to make this exercise smoother and more profitable! Put yourself in condition One of the keys to success is to believe yourself in the virtues of what you are selling. It’s good […]
