Occurring ever more frequently in the workplace, skills obsolescence is accelerated by teleworking and remote management, to the chagrin of the employees and managers who suffer from it. Here are some ways to curb this phenomenon. Skills obsolescence can be defined as the insufficiency or the expiration of the knowledge necessary for a worker […]
The digital revolution has drastically altered the role of client advisers in financial institutions and has revealed the need for new skills by candidates. What are they? The ability to provide computer support The internet has increased the possibility for clients to carry out certain banking operations themselves. Advisers are more and more being called […]
Working in a call centre and being assigned to customer service tasks means having the opportunity every day to commit these fatal errors… What are they and how do you avoid them? Making discriminatory comments Every customer must be considered in the same way and benefit from the same treatment. Also, agents must never make […]
Appearing in Britain in the 1960s, then spreading to the Commonwealth countries, including Canada, the sabbatical year merits interest by students. First off and to clarify a critical point, for this experience to be fulfilling personally and of value to an employer, it must be structured around a project. In other words, you don’t sign […]
