Guest Experience Agent Lead, Lake Minnewanka
What will be your daily pursuit?
Your daily pursuit is guiding and motivating your team to deliver exceptional guest service, ensuring every guest has an unforgettable experience.
What will your compensation be?
The wage for this role $18.50/hour.
When does this adventure begin?
This job is posted as part of our seasonal hiring for Spring/Summer, 2025. Candidates should be available for a seasonal contract from May 1-October 17th.
What perks can you expect?
- Join an inclusive, global team and make life-long connections.
- Enjoy free access to Pursuit attractions and 50% off for friends.
- Get discounts on hotel stays, dining, and retail.
- Access subsidized mental health and wellness resources.
What will you do in this job?
- Ensure that a high level of customer service is given to each guest
- Be prepared for a fast-paced work environment with changing conditions
- Demonstrate a positive attitude and good communication skills
- Work in a team environment as well as independently
- Greet and welcome all Lake Minnewanka guests; answer emails and phone calls
- Ensure smooth operation by coordinating tour boats departures; operate radio communication hub
- Operate all POS systems for bookings, ticketing & retails; handle cash and credit transactions
- Understand and promote all products, services and policies offered by Pursuit BJC
- Maintain a clean, organized and fully stocked retail floor
- Effective handling of complaints and disputes while adhering to and setting the example of hospitality standards
- Set the standard and motivate a team to complete day to day tasks and ensure smooth daily operations
- Sustain a safe environment in all areas controlled by Lake Minnewanka Cruise
- Participate in the global effort to keep all areas of Minnewanka clean and wildlife safe
What skills and experience do you need for this job?
Able to work in a team environment as well as independently
Attention to detail and good communication skills
Ability to think calmly and clearly in any situation
Cash handling experience
Strong customer service skills
Be a self-starter and have a passion for motivating others
Ability to focus attention on guests' needs and work cohesively as a team remaining calm and courteous in a high volume, fast paced environment
Desire and passion to lead a team by example and set standards for hospitality
Ability to use effective interpersonal and communication skills to influence and encourage a small team, as well as creating an environment of mutual trust and respect
Be solution oriented and strive to effectively solve problems in a timely manner
Comfort and experience in providing feedback in a constructive manner to improve employee performance and engagement
Ability to provide personal and exceptional service to all guests
Second language an asset
- To honour our commitment to be "Always Honest" all employees must consent to a criminal record check