Reservation Agent, Banff Jasper Collection

Your daily pursuit is being a welcoming first point of contact for guest queries & reservations, providing a seamless, safe, and enjoyable experience.

The starting salary for this role is $18.00 per hour.

This job is posted as part of our seasonal hiring for Spring/Summer, 2025.

• Join an inclusive, global team and make life-long connections.

• Enjoy free access to Pursuit attractions and 50% off for friends.

• Get discounts on hotel stays, dining, and retail.

• Access subsidized mental health and wellness resources.

• Making, maintaining, and changing reservations for all Banff Jasper Collection owned Hotels, Attractions, FlyOver Canada, Brewster Express, and Brewster Sightseeing
• Handling phone call, email, and chat inquiries
• Qualifying and upselling potential clients
• Maintain accurate reservations and information in reservation system
• Assist guests with questions all while maintaining a high level of customer service
• Building and maintaining rapport and business relationships with our travel trade partners
• Working closely with Sales Managers on key accounts
• Working closely with Operations Supervisors and key team members

• 1-2 years' experience working in a call centre environment is preferred
• Communicate fluently in English, secondary language skills may be an asset
• Mature and possess a proven ability to work independently within a fast-paced team environment
• Courteous telephone manners
• Proficient with computers
• Strong communication, interpersonal and problem solving abilities
• Previous experience in a sales environment with a proven ability to upsell guests
• Prior knowledge of Maestro is an asset
• To honour our commitment to be "Always Honest" all employees must consent to a criminal record check