Industries
Arts, Entertaiment, Culture and Leisure
Categories Customer service,
Calgary, AB • Full time
Join us for the 2024 ZOOLIGHTS season! The Wilder Institute/Calgary Zoo is looking for Concessions Customer Service Representatives (CSR) to join our enthusiastic and energetic team in Concessions. The Concessions CSR will be responsible for food preparation, food service, alcohol service, clean-up, and cash/transaction management. This position will have the opportunity to work in various locations across the zoo grounds and experience all that the organization has to offer.
Our Mission | Take and inspire action to sustain wildlife and wild places
Our Values | Effective collaboration and communication, honesty and integrity, customer focus, safety, and conservation
Contract:
Start Date: November 6, 2024 Contract End Date: January 5, 2025
What you will do:
Food preparation for the day ensuring proper rotation and food quality
Cook food on demand (hot dogs, hamburgers, French fries, etc.)
Operate and clean food equipment according to set standards
Operate the cash registers and balance cash
Clean all restaurant areas (tables, patios, equipment, floors, windows, ledges, etc.)
Operate concession outlets and carts independently on zoo grounds according to set standards
Provide exceptional customer service and service recovery to guests at all times
Follow proper cash handling procedures
Follow all zoo policies and procedures
Contribute to a positive team environment
Follow health and safety guidelines including safe food handling procedures
What you will bring:
Must be 18 year of age or older
ProServe Certification is required
Experience working in concessions prep or line experience is a strong asset
Superior customer service skills
Ability to work as part of a team as well as independently
Preference will be given to candidates with full-time availability
Working Conditions:
Standing during entire shift
Weekday, weekend, and holiday work is required
Generally day shifts end no later than 7pm, very occasional evening shifts with notice given prior to being scheduled for evenings
Working in a variety of indoor and outdoor conditions including heat, sun, pollen, cold, smoke, etc.
Pushing, pulling, and lifting up to 30 lbs.
The Wilder Institute/Calgary Zoo is an outdoor facility and all staff working at the zoo must be comfortable working in a large variety of outdoor conditions. The Wilder Institute/Calgary Zoo follows the advice of Environment Canada when responding to temperature and air quality issues.
The Wilder Institute/Calgary Zoo is a no smoking environment including vaping.
What We Offer:
Discounts on food, beverage, and merchandise
Participation in the Staff Pass Benefit program
A fun, rewarding work environment and the opportunity to work in a park full of wild animals
Are you ready to join one of Canada's leaders in wildlife conservation? If this position suits your skills, experience and personal attributes, we want to talk to you!
Apply by doing the following:
Watch this video about the conservation work being done at the Wilder Institute/Calgary Zoo. (https://www.youtube.com/watch?v=8J1VH1MBXm0)
Submit your resume and optional cover letter via our online application system.
Applicants must be legally entitled to work in Canada.
If this position is a fit for you, we encourage you to apply with a resume no later than October 25th @ 4:00pm MST.
The Wilder Institute/Calgary Zoo strives to cultivate a workplace in which everyone feels welcome and empowered to bring their authentic selves to work. As a conservation organization, we respect and value the diversity of all life and come together as individuals and teammates to achieve the organization's mission and vision. We recognize the value of diversity, equity, and inclusion, and work to advance our culture to ensure diverse viewpoints are heard and everyone has an equitable chance to succeed and thrive.
All candidates are thanked for their applications and advise that only those selected for interviews will be contacted.
Since you are applying from outside Canada, you application will be moderated by our team. You will receive an email once it's been approved.
There was an error, please try again.
You must be legally entitled to work in Canada in order for your application to be considered.
I am legally entitled to work in Canada
Application from outside Canada
Finding an employer that will assist you in your work permit without knowing you is utopic.. Employers simply do not consider non-resident applications. We strongly recommend that you immigrate to Canada before you start looking for employment.