Manager Pega Practice & Application Support

Canadian Pacific (CP) and Kansas City Southern (KCS) are now CPKC. As the only truly North American railway, we are making big moves! Drawing on our strong foundations and heritage, CPKC moves essential goods across our 20,000-mile network to support economic growth throughout Canada, the U.S. and Mexico. Be a part of history as we connect a continent and create exciting career opportunities across our new transnational network. Visit cpkcr.com to learn about the CPKC advantage, our purpose and culture.

PURPOSE OF THE POSITION:

The CPKC Pega Practice and Application Support Manager is essential in leading a team that provides daily support for train yard Information Systems and related technologies. This role also oversees the Pega Practice Center of Excellence (COE), working with internal and external partners to improve standards and develop low-code solutions.

The ideal candidate will have strong leadership skills, the ability to manage complex processes, and a commitment to fostering partnership, productivity, safety, diversity, and inclusion.

POSITION ACCOUNTABILITIES:

• Drive performance management and career development initiatives, fostering a culture of feedback, compassion, continuous improvement, and professional growth. Apply CL (Consequence Leadership) principles
• Promote teamwork and information exchange, working towards consistency with established standards within IS processes.
• Manage a team responsible for designing, developing, and delivering high-quality Train Yard Management solutions
• Manage a team providing round-the-clock support, responding promptly to incidents, handling system issues/improvements, and consistently improving applications.
• Collaborate with collaborators and technology partners to deliver efficient IS solutions, improve processes, and identify cost savings.
• Maintain IS assets in top condition, renew needed licenses, and stay updated on Pega technology advancements for application
• Collaborate with multi-functional teams to ensure the successful implementation of projects and timely delivery of IS solutions, applying project management skills.
• Work with departments like Mechanical, Engineering, Software, Data, and Operations to drive performance improvements and optimize processes
• Lead and mentor the COE team, developing competencies in technical, process, governance, and business areas
• Develop and manage Pega's end-to-end development lifecycle framework, including CI/CD pipelines and various testing phases
• Understand Pega Platform capabilities and provide actionable recommendations to business teams

POSITION REQUIREMENTS:

• 10+ years of progressive Information Services experience; or equivalent education and experience in Business, Computer Science, Information Systems, or a related field
• 3+ years of management/leadership experience, with a focus on Business Process Management initiatives, preferably using the Pega platform
• Solid grasp of IT processes and project delivery methodologies, including System Development Life Cycle
• Skilled at identifying and solving complex problems with a focus on achieving desired outcomes
• Adaptable to fast-paced environments, capable of handling shifting priorities, and available 24/7 as needed
• Previous railroad experience and knowledge of Pega methodologies and technologies are advantageous

WHAT CPKC HAS TO OFFER:

• Flexible and competitive benefits package
• Competitive company pension and/or retirement plans
• Employee Share Purchase Plan
• Performance Incentive Program
• Annual Fitness Subsidy
• Part-time Studies Program

ADDITIONAL INFORMATION

As an employer with North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements.

Drug Test Elements:

CPKC is committed to the safety and health of its employees and the general public. New hires may be required to undergo a drug screen. We appreciate your cooperation in keeping CPKC safe and drug free.

Background Investigation:

The successful candidate will need to successfully complete the following clearances:

• Criminal history check
• Reference check
• Driver's License verification and/or last 3 years of driving history if a requirement of the position
• Background checks that may included 7 years of employment history and Social Security number verification

Management Conductor Program:

Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKC. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.

For our US applicants, CPKC is an equal opportunity/affirmative action employer, inclusive of protected veterans and individuals with disabilities . For Canadian applicants CPKC is an employment equity employer committed to the principles of employment equity and inclusion. We encourage all qualified candidates to apply including women, Black, Indigenous, People of Colour (BIPOC), members of the LGBTQ+ community, and people with disabilities. Accommodations for the job application process can be provided, as appropriate, upon request. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

• Department: Information Services
• Job Type: Full-Time
• Position Type: Non-Union
• Location: Calgary, Alberta
• Country: Canada
• % of Travel: 0-10%
• # of Positions: 1
• Job Grade: 3
• Job Available to: Internal & External

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