Supervisor, Employer Account Services

As an equal opportunity employer, we are looking to build a diverse workforce that reflects the diversity of our clients and the customers we serve. Learn more about working for WCB at Careers - WCB Alberta

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Supervisor, Employer Account Services
Calgary, Edmonton Alberta

Permanent Full Time Position

Why WCB-Alberta?

We are a team that cares. Over 2,000 people, each with unique skills, expertise and perspective, work together every day to help minimize the impact of workplace injuries and illnesses on Alberta workers and employers. Located in four offices in Edmonton and Calgary, we are a team connected by a shared purpose and value.

As the independent operator and administrator of the province’s Workers’ Compensation Act, WCB-Alberta provides protection for over two million workers and over 170,000 Alberta employers. Our employees are inspired to make a positive impact on the lives of injured workers and businesses throughout the province.

We are seeking a self-directed, results and team-oriented individual to provide leadership expertise to an Employer Account Services team in Calgary or Edmonton. These services include determining: account eligibility and premium amounts as well as account registration, maintenance, collection of premiums and closures.

The primary responsibilities in this challenging role will be to coordinate the day-to-day business of the team, manage team performance, and engage in process improvements. The key focus is on our customers, making certain that service delivery meets their needs and expectations.

Your Supervisor, EAS Responsibilities:

• Leadership and supervision of a dynamic work team
• Ensure excellent customer service and satisfaction by analysis of customer needs and expectations
• Staff development and performance management through effective coaching, mentoring, goal setting and performance evaluation techniques
• Ensure a high level of quality assurance through review and audit
• Team management through recruitment, budget management, rewards and recognition and team building
• Identify and implement continuous service delivery, process and system improvements
• Participation in projects at the unit, department or corporate level, as required

Your experience and skills:

• Post-Secondary education supplemented with experience in a leadership role
• Working knowledge of industry classification and rate setting are an asset
• Demonstrated leadership skills with experience in recruitment, performance development, team building, coaching and mentoring
• Experience in working collaboratively with peers within a leadership team
• Demonstrated change management and process improvement skills and experience
• Strong planning, organizational and analytical problem solving abilities with sound verbal and written communication skills
• Strong interpersonal skills and a exceptional customer service focus
• Excellent WCB systems knowledge is a requirement
• Strong knowledge of FOIP Act, WC Act and policies and procedures an asset
• Equivalencies may be considered

We offer a competitive salary, a comprehensive benefits package, flexible work schedules and hybrid work opportunities (combination of work from home and physical office) that foster a healthy work-life balance. You’ll work with supportive leaders and skilled professionals in a caring and collaborative work environment. For more information, please see our Employee Handbook, available on our website.

SALARY: $89,984 to $105,848 per annum (Pay Grade 12)

Final candidates for this position are required to undergo a security clearance as a condition of employment. Successful candidate must reside in Alberta and be able to work in person in our Calgary office or Edmonton downtown office as required by their position.

We are committed to providing equal opportunity to all qualified persons, without regard to race, colour, religion or national origin, gender (or gender identity or expression), age, sexual orientation, physical or mental disability. Equal opportunity is provided in employment, promotions and wages.

We thank all applicants for their interest; however, only candidates under consideration will be contacted.

Closing Date April 7, 2025.