Operations Control Centre Coordinator

About Det’on Cho Logistics:

Det’on Cho Logistics is an industry leader in supply chain management, aviation support, and logistics services. Our multi-faceted business interests are primarily concentrated on the resource sector, with operations in the Northwest Territories, Nunavut, Alberta, and Saskatchewan.

What we believe

Our core beliefs form our company culture:

• We believe work is important, and so is the ability to live your best life.
• We believe profit is the inevitable result of doing the right things.
• We believe skills can be trained, and attitude is everything.
• We believe good teamwork makes us successful.
• We believe our people should have the opportunity to grow.

What you will do

Det’on Logistics is recruiting an Operations Control Center (OCC) Coordinator. Reporting to the Operations Control Center (OCC) Manager, you will oversee the movement of goods and materials through the supply chain and play an essential role in ensuring that the right products are delivered to the right place at the right time. Use your professional communications skills to liaise closely with clients, business partners, and our operations team. This job is in a high-volume, fast-paced setting in which self-motivation and multi-tasking are critical factors in this rewarding work environment.

A Day in the Life

• Maintain professional communication with client, carrier and supplier representatives.
• Update order statuses and shipment deliveries to client sites.
• Prioritize and organize supplier follow-ups and shipment deliveries based on urgency level.
• Liaise between different departments and coordinate with project teams to manage day-to-day operations.
• Respond to operational issues and coordinate solutions with the appropriate project team.
• Answer and respond to critical and non-critical calls. Document and disseminate important information as required.
• Maintain accurate data in the freight management system and distribute reports to upper management and clients.
• Participate in morning safety meetings and provide constructive feedback to your fellow team members as per the DCL safety policies and procedures.

What You Bring

• You are motivated and take pride in your work
• You enjoy working as part of a team
• You are accurate and detail-oriented
• Two or more years working experience in Logistics and Customer Service Delivery
• Decision Making, Critical Thinking, Problem Solving and Multitasking Skills
• Strong Task and Time Management Skills
• Deadline Oriented
• Excellent Communication Skills
• Adaptability
• Knowledge of MS Office and have Solid Computer Skills

What we offer

In addition to a competitive salary and a great work environment, Det'on Cho Logistics LP also offers a generous benefits package, including:

• Extended health, dental, vision, and prescription drug coverage
• Employee Assistance Program
• Health and Wellness Program
• Group Life Insurance and Employee Accidental Death & Dismemberment coverage.
• Matching Registered Pension Plan (RPP)
• Retirement Savings Plan and Tax-Free Savings Account (TFSA) optional
• Vacation, Personal, and Sick Leave
• Career Development and Training Programs
• And much more…