Quality Assurance Customer Service Representative

GardaWorld is hiring! Join our esteemed team as a Customer Service Representative in Edmonton and contribute to our remarkable journey!

Your Role:
A Customer Service You will be taking internal calls from sales representatives and technicians and ensuring that the information in the customer management and monitoring station databases is accurate.

Job Duties & Responsibilities, include but not limited to:

• Inbound and outbound calls with Liberty Sales representatives and Technicians for account creation and credit check support, customer welcome calls, installation scheduling and support, account updates, etc
• Review and daily maintenance of the departmental dashboards
• Service Call follow-up and completion of quality assurance requirements
• Review and processing customers upfront and first month’s invoices and payment
• Being present, engaged and available to answer questions and resolve team issues quickly and efficiently

Skills/Qualifications:

• Primarily an office position, Hybrid work environment (3 days in the office)
• Exceptional attention to detail
• Ability to multitask (including but not limited to calls, emails, data and quality reports etc.)
• Salary starting at $17.5 per hour.
• You will be using Zoho platform.
• Active listening skills.
• Experience in a Customer Service Environment/Call Center will be considered an asset