Security Dispatcher

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!

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Position: Security Dispatcher

Type: Full Time

Location: Fort Saskatchewan, Alberta

Pay Rate: $26.50 - $ 28 per hour

Schedule: Full-Time Schedule: 12-hour rotating shifts (days, nights, weekends, and statutory/religious holidays)

Overview:

We are seeking a Security Dispatcher to join our team in a steady, established industrial setting. In this role, you'll provide real-time support for emergency incidents, monitor security systems, and dispatch responses to ensure the site's safety and security. This position offers hands-on experience in high-stakes security dispatching, ideal for those looking to build or enhance careers in emergency response and security operations.

Key Responsibilities:

• Receiving emergency calls and obtaining information regarding the emergencies
• Dispatching the appropriate emergency service to the location of the incident
• Transmit necessary information to field personnel via radio or telephone communication systems
• Perform interface functions between Shell and the external agencies during a site-wide emergency.
• Monitor all CCTV cameras and access control alarms
• Answer routine telephone and radio calls
• Prioritize calls for service and manpower allocation
• Immediately enact the public complaint process upon receipt of a public complaints or concern (i.e. noise complaints)
• Oversees basic operation of security alarm systems
• Perform after hour callouts for personnel
• Serve as the Emergency contact for Pipelines and Sherwood Marketing Terminal

Requirements :

• Have knowledge of the standard radio and telephone communications receiving and transmitting equipment.
• Possess strong computer skills.
• Must be able to work with minimal supervision.
• Have the ability to interpret and give both verbal and written instructions.
• Possess both excellent verbal and written communication skills.
• Have the ability to make sound decisions using all available information.
• Demonstrate the ability to appropriately respond to changing circumstances.
• Have excellent prioritization skills and be multi-task orientated.
• Demonstrate excellent interpersonal skills including communicating effectively.
• Analyze situations quickly and make sound decisions in emergency and routine situations.
• Work in a fast-paced environment and be able to work under pressure.
• Ensure the confidentiality of all records containing personal information.
• Possess good hearing and vision (including color vision) appropriate for call-taking/dispatching functions.
• Work 12-hour rotating shifts including days, nights weekends and statutory/religious holidays.
• Display the ability to work with and interpret facility maps.
• Possess strong HSSE leadership skills.
• Demonstrate an excellent attendance record
• Work in a private office with little to no face-to-face interaction
• Must have high school diploma
• Must have Grant MacEwan Emergency Communications Certificate (or equivalent) OR 911 Operator experience OR minimum 3 years Industry related Security and Emergency dispatch experience.
• Previous Security related experience is an asset.

The successful applicants must complete the Dispatcher Training Program which includes but is not limited to:

• Site orientation and Facility familiarization
• Emergency Procedures
• Incident training (Drills/Exercises)
• Radio communications
• Telephone features
• Report writing

The individual will have the ability to utilize the following systems:

• Access Control System
• Site Paging Systems
• Site telecommunication systems
• Site radio systems
• Headcount Assembly System

Benefits :

• Opportunities for career growth and advancement.
• Comprehensive health and dental benefits.
• Paid training and development programs.

Disclaimers :

As part of our standard hiring process, all candidates being considered for employment with Allied Universal are required to undergo and pass background check. This background check may include, but is not limited to, criminal history, employment verification, education verification, and professional references.

As a condition of employment at specialized sites, candidates must successfully pass a drug and alcohol (D&A) test. This test ensures compliance with site-specific safety requirements and is mandatory before starting work.