Dispatcher, Maligne Lake

This multi-faceted role includes ensuring tour boats are efficiently scheduled, critical operations communications are managed effectively and the fulfillment of tour group bookings.

The starting salary for this position is $18.50.

This role begins May 20 and runs until October 14, 2025.

• Join an inclusive, global team and make life-long connections.
• Enjoy free access to Pursuit attractions and 50% off for friends.
• Get discounts on hotel stays, dining, and retail.
• Access subsidized mental health and wellness resources.

• Dispatcher plays a pivotal role working with operations leadership to support the efficient use and revenue maximization of our tour boat fleet and resources
• With direction from leadership, adjusting inventory availability for advanced online purchase, daily sales and group travel
• Create the daily boat cruising schedule in advance, based on operational demand, staffing levels, and boat maintenance requirements
• Operate as a central radio communications and distribution point for all daily operations and emergency situations
• Handling group and walk-up guest sales and check-in
• Communication and tour orchestration with onsite dock agent, ticket agents and tour group guides/directors
• Maintaining boat tracking reports and communicating any issues to Maligne operations management
• Maintaining visitor tracking reports and daily tour pax counts
• Other duties as assigned

• A self-starter who takes initiative
• Cash-handling experience
• Previous dispatch or logistic management is an asset
• Previous experience with tour group directors is an asset
• Fluent and articulate in English, able to communicate and comprehend over two-way radio, required
• Administrative skills including Microsoft Office applications
• Experience using RTP POS Software, an asset
• Proven strength in problem solving, critical thinking, attention to detail and ability to make decisions
• Must be able to react quickly and efficiently, with flexibility
• Mature and professional with the ability to create a sense of calm under stressful situations
• Comfortable working on your feet for extended periods of time in both an indoor and outdoor environment. Be prepared for all weather conditions (snow, rain, wind, hail)
• Must meet the organization grooming and appearance standards
• To honor our commitment to be "Always Honest" all employees must consent to a criminal record check