Guest Service Supervisor, Jasper Skytram

Your daily pursuit is leading a team dedicated to delivering an exceptional guest experience by overseeing operations, building your team, ensuring smooth communication, and fostering a welcoming, safe and enjoyable environment for all guests.

The starting salary for this position is $20.50 per hour

This a regular, full-time position beginning February 1, 2025.

• Join an inclusive, global team and make life-long connections.
• Enjoy free access to Pursuit attractions and 50% off for friends.
• Get discounts on hotel stays, dining, and retail.
• Access subsidized mental health and wellness resources.

• Supervise the daily operations of the guest services team: allocation of stations, cash tills, and task assignments
• Lead and guide the Guest Service team by assigning duties, scheduling breaks, and ensuring high-levels of performance and guest satisfaction
• Handle complex guest inquiries, complaints, and escalations through various channels (email, phone and in-person). Ensure all guest interactions are handled with professionalism and efficiency
• Oversee the use of point-of-sale systems and SkyTram flight scheduling to ensure smooth operations and minimal wait times
• Assist with onboarding, training, and ongoing development of Guest Services Agents to ensure team effectiveness and knowledge of procedures
• Maintain communication with lift operators, ticket sales, group sales, and travel agents to ensure consistent guest experience across all touchpoints.
• Monitor cash handling procedures, assist with cash outs, prepare deposits, and assist in financial reporting
• Oversee the preparation and validation of operational and financial reports
• Address guest complaints and operational issues promptly, ensuring timely resolution or escalation to management when necessary
• Assist with client and partner account balancing, ensuring proper documentation and communication for financial transactions
• Monitor guest feedback and service delivery, identifying areas for improvement and providing guidance to agents

• 2-4 years in hospitality with previous supervisory skills is an asset.
• Strong computer proficiency (Word, Excel, POS).
• Passionate about hospitality and creating memorable experiences for guests.
• An ability to guide staff, provide positive reinforcement, and encourage success.
• Strong ability to multitask and prioritize in a fast-paced environment.
• Able to practice conflict resolution and problem-solving skills during stressful situations.
• Comfortable working on your feet for extended periods of time in both an indoor and outdoor environment at high altitudes. Be prepared for all weather conditions (Snow, Rain, Wind, Hail).
• Secondary language skills are an asset.
• To honour our commitment to be "Always Honest" all employees must consent to a criminal record check