Guest Services Agent, Jasper Skytram

Your daily pursuit is creating a welcoming environment for guests by providing a seamless, safe, and enjoyable experience.

This seasonal position begins March 11 and runs until November 3, 2025.

This job is posted as part of our seasonal hiring for Spring/Summer, 2025.

• Join an inclusive, global team and make life-long connections.
• Enjoy free access to Pursuit attractions and 50% off for friends.
• Get discounts on hotel stays, dining, and retail.
• Access subsidized mental health and wellness resources.

• Serve as the first point of contact, welcoming guests and providing information on weather, ticketing, and tram operations.
• Sell tickets and allocate guests to tramcar spaces using a custom point-of-sale system.
• Handle cash, credit/debit transactions, and third-party billing processes accurately.
• Operate and maintain knowledge of the “flight system” ticketing platform.
• Resolve ticketing issues, process refunds, and address guest feedback professionally.
• Communicate effectively with other departments and staff via phone, radio, or in person.
• Complete administrative tasks such as filing, inventory management, and reporting.
• Follow operational procedures and comply with safety regulations.
• Perform additional duties as assigned.

• Demonstrated customer service experience, previous supervisory experience is an asset.
• Strong computer proficiency (Word, Excel, POS).
• Strong conflict resolution and organizational skills.
• Observant, motivated, and proactive in problem-solving.
• Secondary language skills are an asset.
• To honour our commitment to be “Always Honest” all employees must consent to a criminal record check