Guest Services Supervisor, Pursuit Jasper

Pursuit is seeking a dynamic and dedicated individual to support Guest Services Manager and Front Office teams in iconic Jasper. At Pursuit , we create unforgettable memories by connecting guests and team members with extraordinary destinations.

The starting wage for this role begins at $20.00 / hour

This is a full-time, year round position beginning March 3, 2025.

• Join an inclusive, global team and make life-long connections.
• Enjoy free access to Pursuit attractions and 50% off for friends.
• Get discounts on hotel stays, dining, and retail.
• Access subsidized mental health and wellness resources.

• Serve as the point of contact for staff during evenings, weekends, and holidays, providing coverage and additional support as needed.
• Oversee operations across six Jasper properties, ensuring seamless guest experiences and high standards of cleanliness and presentation.
• Supervise evening hotel operations, focusing on front office functions, and providing leadership to staff.
• Foster a culture of hospitality, assist in training new front desk team members, and provide hands-on support.
• Welcome guests warmly, monitor arrivals, and ensure a smooth experience for group and leisure travelers.
• Handle guest complaints effectively, taking corrective action to resolve issues and enhance satisfaction.
• Coordinate with other departments to ensure smooth operations across shifts and assist with night audit procedures if needed.
• Ensure team members are knowledgeable about emergency procedures and prepared to respond appropriately.
• Carry the on-call phone several days per week to provide support in the absence of the Guest Services Manager.
• Respond to online reviews and guest feedback, addressing concerns and following up in person when necessary.
• Conduct random room inspections to uphold Pursuit's quality standards and assist other teams as needed.

• Strong leadership and communication skills, with the ability to guide and support staff while ensuring exceptional guest experiences.
• Ability to work evenings, weekends, and holidays with minimal supervision.
• High attention to detail and ability to prioritize tasks in a fast-paced environment.
• Proficient in written and spoken English; additional language skills are an asset.
• Strong computer skills, including proficiency in hotel management software.
• High school diploma or equivalent required; a Bachelor's degree or related technical education is preferred.
• Minimum of two years of hotel experience, with prior supervisory experience considered an asset.
• A valid driver's license is beneficial but not required.
• Must maintain a neat, professional appearance in accordance with Pursuit's grooming standards.