Part Time Guest Services Attendant - Summer 24
Come work with us in Lake Louise. Live, Work, Play surrounded by awe-inspiring views!
The Lake Louise Ski Resort is a world-class ski area nestled in the heart of the Canadian Rockies. We are a year-round operation, operating as a ski resort in the winter months and as a sightseeing gondola in the summer months.
Whether you want to work indoors or outdoors, no day will ever be the same. As an employee you can expect a great working environment, employee benefits, competitive wages and the experience of a lifetime.
At present some of our Employee Perks include:
- LLSR Summer lift pass
- Free employee transportation from the resort to Lake Louise Village
- Food and Beverage discounts at designated cafeterias and restaurants
- Retail store discounts
- Staff rates at Skoki Backcountry Lodge
- Complimentary tea, coffee and hot chocolate at designated cafeterias when you provide your own reusable mug
- Employee recognition programs
- Long Service Award programs
- Opportunity for educational growth and development
- Optional subsidized staff housing for full-time employees
- Awesome Staff events, activities, and team building events throughout the season
- RRSP matching contribution depending on length of service
- Extended health care plan depending on length of service
- Year-round employees may be eligible for spousal and family passes
Job Description:
The Guest Services Attendant is responsible for providing professional and efficient service to our guests while adhering to all company policies. Guest Services Attendants will handle customer inquiries/comments/complaints in person/over the phone/via email, process ticket/pass sales and assist with general administrative duties for the resort.
Job Type: Part-Time. Note:
Part-time employees are not eligible for LLSR subsidized staff accommodation.
Job Responsibilities:
- Dealing with customer inquiries, complaints and comments in a professional manner
- Ensuring positive guest experience and contributing to the mission statement: "We Make People Happy"
- Processing ticket and season pass sales (including cash/debit/credit transactions and cash out procedures)
- Performing administrative/switchboard duties - includes being the central phone/email communications hub for the resort
- Providing support for other departments when needed (cross-utilization)
Job Requirements/Qualifications:
- Ability to work in a team environment
- Strong communication skills
- Reliable, service-oriented, flexible, outgoing and enthusiastic
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Ability to analyze and interpret the needs of guests and offer appropriate solutions
- Able to respond quickly in a dynamic, fast-paced and changing environment
- Able to work outside in all weather conditions
- High level of proficiency with Microsoft Word & Excel, Outlook and Internet
- Cash handling experience preferred
- Administrative experience / professional phone etiquette considered an asset
- Previous customer service experience required
Work Schedule:
Preferred candidate would be available for part time work Monday through Friday. Days to be determined based on business need.
Dress Code:
Uniform shirt provided at cost, black pants