Business Support Specialist

DSV - Global Transport and Logistics

DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment process.

Location: CAN - Rocky View County, High Plains Trail
Job Posting Title: Business Support Specialist
Time Type: Full Time

Summary:

This is a full-time on-site role for a Business Support Specialist at our Calgary, AB location.

Core Purpose and Essence of the Position:

The System Super User oversees the administration and maintenance of the company's IT hardware and software and acts as the SME for all internal systems (WMS/TMS/OMS/WCS).

System Super Users support projects by being a part of the testing, documentation of new processes and training end users.

Within this role, the candidate is the point of contact between operations and the DSV IT support department. Administration and maintenance of computer stations, troubleshooting, systems backups, and archiving are a part of the day-to-day functions and the Systems Super User will interact with internal and external customers on all levels to help resolve IT-related issues.

System Super Users leverage their extensive knowledge of business process and policies to provide scenarios for end user training and business readiness testing forming part of first level support post go live.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Acts as Subject Matter Expert for all internal systems (WMS/TMS/OMS/WCS).
• Serve as the first point of contact for operations with all system related issues and concerns.
• Provide level 1 support for the systems and escalate issues as necessary to the team accountable.
• System functionality and user management.
• Continuously work on identifying and improving system capabilities and efficiency.
• Actively participate in all launch projects.
• Responsible for validating and documenting system enhancement/change requests
• Carry out user and functional testing post go live of newly implemented system or client

Launch.

• Communicating to external/internal stakeholders.
• Help with database maintenance and report generation using SQL.
• Help in setting up and troubleshoot hardware and network equipment as required.
• Assist operations team in training as required.
• Ensure all SOPs are up to date and all current processes are documented.
• Provide assistance to operations with maintaining and updating SOPs.

PRIMARY INTERACTIONS:

The primary exchange will be working with upper management, operations manager, supervisor, warehouse operator and clients.

COMPETENCIES, SKILLS, ATTRIBUTES REQUIRED:

• Must possess strong working knowledge in computer hardware, software and networks.
• Must have strong analytical, problem-solving and organizational skills.
• Must be self-driven and motivated towards continuous improvement.
• Must have good understanding of business process and be able to link it with system
• design and requirements.

MINIMUM EDUCATION and/or EXPERIENCE:

• Project test management.

• Troubleshooting in complex warehouse environments.

• Automated system knowledge preferred.

• Bachelor's in computer science or related field.

• At least 2 years with any WMS and warehouse setting as support personnel.

At DSV, we keep supply chains flowing in a world of change. We provide and manage supply chain solutions for thousands of companies every day - from the small family-run business to the large global corporation. Our reach is global, yet our presence is local and close to our customers. Approximately 75,000 employees in over 80 countries work passionately to deliver great customer experiences and high-quality services. We aspire to lead the way towards a more sustainable future for our industry and are committed to trading on nature's terms.

DSV is a dynamic organization that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals.

Visit dsv.com and follow us on LinkedIn, Facebook and X.

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or banking information. Our recruiters have an @dsv.com or @ca.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to HR@ca.dsv.com.