Dispatch Support

Are you an experienced Dispatcher with a talent for optimizing logistics and ensuring timely communication? Are you passionate about providing Peace of Mind to your client group? Are you looking to be a part of a growing team and company?

The Universal Group, recognized as one of Canada's best-managed companies in 2023, has exciting opportunities in our Dispatch team. As a Dispatcher, you will be responsible for creating and organizing daily dispatches for job sites, adhering to legal and safety requirements for traffic control. This position also handles administrative tasks and supports the Dispatch Manager as needed, ensuring the organization's operational efficiency and safety compliance

What you will be responsible for:

• Answer and respond to phone and email correspondence.
• Accurately enter job requests into scheduling software.
• Follow up with the client if the Dispatch Coordinator needs more details.
• Provide support for multiple traffic brands.
• Coordinate rental equipment with the Rentals Department.
• Coordinate drop-off and pick-up of AFADs with the Rentals Department.
• Coordinate with the client to receive the Traffic Management Plan (TMP).
• Coordinate non-supply cancellations.
• Track and coordinate the waitlist.
• In customer job number, add Premiums, Rentals, and Traffic Management Plan (TMP).
• Review Traffic Management Plans (TMP) to accurately fulfill traffic control requirements.
• Support After Hours Dispatchers, as required.

What you get from us:

• Extended Medical, Vision, and Dental benefits after the probationary period
• Competitive compensation package and three weeks of paid vacation
• RRSP matching program
  
• Access to a Health and Wellness Program
• Access to a growing organization with lots of advancement opportunities
• An amazing culture where you will feel supported and recognized for your work
  

What we need from you:

• Ability to work Monday to Friday 11:30am to 8:00pm.
• Ability to work in-office at our Langley location.
  
• Knowledge of Windows Office Applications including Word and Excel is required.
  
• Previous customer service and/or traffic control experience is an asset.
• Knowledge and understanding of Traffic Management Plans and the Traffic Control Manual for Work on Roadways developed by the Ministry of Transportation and Infrastructure is an asset.
• Communicates Effectively - Is effective in a variety of communication settings: one-on-one, small and large groups, or among diverse styles and position level.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Situational Adaptability - Understands that different situations may call for different approaches.
• Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Tech Savvy - Scans the environment for new technical skills, knowledge, or capabilities that can benefit business or personal performance.

Where/When you will be working:

• Typical office atmosphere and environment
• Typical office hours are Monday to Friday 11:30 am to 8:00 pm or as determined based on the needs of the department and requirements for successful business operations
  

The recruitment process for this role typically lasts 1 to 2 weeks and includes a phone interview, behavioural assessment and an in-person interview.

Why Universal Group?

The Universal Group is driven by our purpose to provide Peace of Mind to both our clients and team members. Our people embrace our core values of being 'Passionate, Authentic, and Driven' in everything we do and in every decision we make every day. They are the fabric of who we are and, without question, the reason for our success and continued growth.

The safety of our team members and the public drives us daily.

The Universal Group is an industry leader in traffic control services, traffic management planning, traffic equipment supply, landscaping, temporary labour and occupational health and safety training. We are a one-stop shop, as our full suite of services ensures that we can manage projects from conception to completion.

For more information about the company, please visit our Indeed Profile!

Our Commitment to Diversity

The Universal Group is an equal-opportunity employer committed to diversity and inclusion in the workplace.

We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.

Apply today; we can't wait to hear from you. Come grow with us!

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