Guest Services Representative
About QuadReal Property Group
QuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management total $73.8 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in equity and debt in both the public and private markets. QuadReal invests directly, via programmatic partnerships and through operating companies in which it holds an ownership interest.
QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.
QuadReal: Excellence lives here.
Guest Services Representative
Retail Services - Capilano Mall
North Vancouver, BC
36.5 hours per week
$20 per hour
QuadReal is a global real estate company owned by the British Columbia Investment Management Corporation (bcIMC), one of Canada's largest institutional investors with over $123 billion in assets. Based in Vancouver and established in June 2016 to manage bcIMC's real estate assets, QuadReal's managed assets total more than $18 billion and. include more than 500 office, industrial, retail and residential properties in Canada and substantial real estate investments outside of Canada.
QuadReal focuses on maximizing returns for bcIMC's clients, providing exceptional service for our tenants and residents, and demonstrating industry-leading environmental, social and governance stewardship. We are continuing to build our platform in Canada and expanding into new markets throughout the US, Asia and Europe.
Role Description
The Guest Services Representative will act as a "brand ambassador" for Capilano Mall, enthusiastically promoting the Centre, its stores, programs and services. The Guest Services Representative reports directly to the Guest Services Supervisor.
Responsibilities
- Respond to shopper's requests and inquiries, via telephone, email, or in-person, responding in a professional, knowledgeable, and friendly manner
- Maintain a thorough knowledge of the Centre's services, stores and locations, merchandise, and upcoming special events and promotional services
- Develop and maintain strong relationships with retailers and educate on the Centre's services
- Proactively seek opportunities to create memorable customer interactions, going above and beyond to assist customers, and provide exceptional service
- Comply with the roof access, lost and found and wheelchair/stroller sign-out procedures.
- Support the Centre's gift card program including handling cash, credit and Interact payment, and reconciling receipts
- Complete administrative tasks and conduct all service functions related to the Concierge Desk
- Assist with promotional and special events as required
- Provide gift wrapping for customers and assist with other related duties
Experience and Qualifications
- Experience in a similar position with exceptional customer service skills
- Intermediate skills in Microsoft Office (Excel and Word)
- Strong organizational, planning and time management skills
- Excellent oral and written communication skills
- Strong attention to detail and problem solving skills
- Ability to prioritize workload and handle competing priorities and deadlines
- Positive and friendly "Customer First" attitude
- Flexible schedule and with the ability to work at least three days per week on weekdays, weekends, and holidays
Want to learn about our end-to-end recruitment process? Click this link for a short video that will take you through each step, so you'll know exactly what to expect.