Shelter Support Worker

The Shelter Support Worker ensures a healthy and safe environment for clients/guests. Additionally, the incumbent may provide emotional support and crisis intervention.

• Monitor the activities of guests and be available for personal, practical, and moral support.
• Accurately record day-to-day happenings/incidents using established methods.
• Assist guests in accessing clean/dry clothing and laundry services.
• Coordinate guest care as it relates to security issues.
• Carry out inspections.
• Serve meals/snacks/beverages.
• Perform janitorial duties of the facility as required.
• Perform other duties as assigned.

Please Note: Due to the nature of a low-barrier shelter, applicants should be aware that they will be working with intoxicated individuals.

HOURS: Sundays - Thursdays, 12:00 AM - 8:00 AM (40 hours per week)

Certifications:

During the three-month probationary period, it is your responsibility to obtain the following certifications below, which are a requirement for the position:

• Occupational First Aid Level 1
• Food Safe Level 1

Experience:

• Minimum one year experience in the Social Services field.
• Proved knowledge of trauma-informed care and crisis intervention is an asset.
• Experience in customer service/care is an asset.
• Comfortable using Microsoft/computer programs.

Required Skills/Knowledge:

• A heart for people, empathy for those in need, and compassion for individuals struggling with addictions, dealing with mental health barriers, the street entrenched, and the marginalized.

• Completion of a formal post-secondary/college diploma program of 1-2 academic years in a related field (e.g., Social Service Work, Mental Health & Addictions, etc.) is a strong asset.

Successful candidates, prior to hiring, may be required to provide:

• Background check consent.
• A clear vulnerable sector screening.
• A clean drivers abstract.
• Completion of our online Abuse Training and required Health and Safety training.

The Salvation Army will accommodate candidates as required under applicable human rights legislation. If you require a disability-related accommodation during this process, please inform us of your requirements.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application.