Technical & Customer Support Specialist (Biotechnology - Cell Culture)

Applied Biological Materials Inc. (abm) is a Vancouver-based biotech company that develops and markets cutting-edge research reagents to the life science and biotech communities. As part of our rapid business expansion, we are seeking a highly skilled Technical & Customer Support Specialist with expertise in cell culture to join our team. This is an exciting opportunity for fast-track career growth within a dynamic, diverse, and innovative environment.

Key Responsibilities:

· Provide expert scientific and technical support on cell culture-related products to customers via email and phone.

· Generate price quotations for customized biotech services.

· Accurately and precisely document product issues

· Analyze, troubleshoot, and guide customers to resolve technical issues effectively.

· Liaise with production teams and proactively contribute ideas to enhance customer satisfaction and product performance.

· Proactively upsell and cross-sell relevant products and services based on customer needs and product knowledge.

· Analyze and propose solutions to complex or non-standard issues requiring creative and analytical thinking.

· Perform other technical and customer support-related tasks as needed.

Qualifications

· Education:

• Master's degree (or higher) in a relevant Life Science field (e.g., Cell Biology, Microbiology, Biochemistry, Biology). PhDs are welcome to apply.

· Expertise:

• Strong publication record and extensive experience in cell biology troubleshooting.
• Knowledge of plasmid construction, recombinant DNA technology (e.g., CRISPR, viral transduction) is a plus.

· Customer Service:

• Passion for customer satisfaction with at least 1 year of experience in customer service, ideally in the research reagent or biotech industry.
• Ability to upsell and cross-sell products and services effectively.

· Problem-Solving:

• Proven ability to troubleshoot independently using a methodical and analytical approach.

· Communication Skills:

• Excellent verbal and written English communication skills.

· Personal Attributes:

• Fast learner, proactive, adaptable, detail-oriented, and results-driven.
• Positive attitude with a strong sense of responsibility and accountability.

· Time Management:

• Ability to act quickly and efficiently to customer needs
• Strong time management and organizational skills with the ability to multitask and thrive in a fast-paced environment.

Work Location

• Onsite at our headquarters in Richmond, BC.
• The successful candidate must be available to start onsite from the first day of employment. No relocation allowance will be provided.

*We thank all applicants for interest in abm and the role. Only shortlisted candidates will be contacted.