Customer Experience & Vehicle Intake Coordinator

About Clutch:

We're on a mission to reinvent the way people buy, sell, and own cars. Are you game?

Clutch is Canada's largest online used car retailer, delivering a seamless, hassle-free car buying and selling experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee… and that's just the beginning.

Named two years in a row to the Globe & Mail's list of the Top Growing Companies in Canada and also awarded spots on Deloitte's Technology Fast 50™ and Fast 500™ lists, we're looking to add curious, hard-working, and driven individuals to our growing team.

Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, New Brunswick, Nova Scotia, and Prince Edward Island, with recent expansion into British Columbia. Clutch is backed by a number of world-class investors, including D1 Capital, Canaan, Real Ventures, BrandProject, and Upper90. To learn more, visit clutch.ca.

What You'll Be Doing:

• You'll be the face of the Sell-to-Clutch (STC) experience - helping customers drop off their vehicles and ensuring the process is smooth, friendly, and professional from start to finish.
• You'll guide customers through the drop-off process, making sure they feel confident and well taken care of every step of the way.
• You'll inspect each vehicle using Clutch's state-of-the-art inspection software to ensure everything checks out and is accurately documented.
• You'll handle paperwork efficiently and accurately, capturing detailed notes in our system so every transaction is seamless and complete.
• You may also drive our branded single-car hauler (flatbed truck) to pick up vehicles - no commercial license required. We'll train you! It's easier than it looks, and actually pretty fun.
• You'll keep a clean driving record and always prioritize safety behind the wheel, and when things get busy, you'll jump in to support your teammates - because great teamwork keeps everything running smoothly.

All About You:

• Must have a valid Class 5 Driver's License
• Automotive knowledge and passion for cars
• 2+ years of customer-facing experience with a passion for creating memorable customer experiences
• A great communicator with awesome people skills - in this job, you're often the first person customers meet face-to-face, and it's also their first chance to see the car they're buying in person (customers are usually super excited as it's a big purchase!)
• You should be comfortable in a fast-paced environment
• Stoked about disrupting and redefining an age-old industry and a drive to win
• Flexible schedule and are open to working evenings and weekends
• Comfortable working on-site at our 13700 International Pl, Richmond location

Why you'll love it at Clutch:

• Autonomy & ownership -- create your own path, and own your work
• Competitive compensation!
• Health & dental benefits

Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email talent@clutch.ca.