We're looking for a Bilingual Enterprise Customer Support Advocate, fluent in Japanese, to help us assist our highest valued Enterprise customer accounts with prompt, friendly and accurate help through any medium or channel. In this role, you'll support the customer onboarding process and report trends and patterns related to Support escalation workflows. You'll communicate with our global Enterprise customers in an efficient, professional and engaging manner. This is a hybrid role and is open to applicants located within commuting distance of our Vancouver, BC office. In this role, you will report to the Senior Manager, Customer Support & Workforce Management.
This is a permanent, full-time evening shift. The successful candidate will commit to 4-6 weeks of onboarding, scheduled Monday to Friday from 8am to 4pm or 9am to 5pm PST, for training. Once the training is complete, you will transition into a permanent, full-time evening shift with exact hours to be determined, approximately from 3pm to 11pm PST to align with our APAC region working hours.
WHAT YOU'LL DO:
WHAT YOU'LL NEED:
WHO YOU ARE:
In all we do, our six guiding principles light the way:
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Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.
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