Firewall-palo Alto Network Security Sr. Advisor - Remote (Must Support Pst)

Req ID: 319379

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Firewall-Palo Alto Network Security Sr. Advisor - REMOTE (MUST Support PST) to join our team in Vancouver, British Columbia (CA-BC), Canada (CA).

Role Responsibilities:

The Firewall Network Security Sr Advisor will engage in daily maintenance and operations of the Firewall, Prisma. The Network Security Senior Specialist Advisor will work primarily with Network Security products from different vendors like, Palo Alto. The Network Security Senior Specialist advisor would design, confirm, determine and/or troubleshoot traffic flows, security implementation and configurations etc. Network Security Services include daily maintenance and operations of multiple customers' network security infrastructure. The successful candidate will be required to troubleshoot firewall and network traffic flows, as well as maintain accurate documentation of network and security products, support activities and processes. The candidate will also be required to work independently and remotely when troubleshooting and must also have the ability to solve problems with minimal client input and ability to escalate when solution is not readily apparent.

• The Senior Network Security Advisor would work on Requests, Changes, Incidents and Problem records to support our customers' network security environment
• Implement Network Security solutions and provide operational support in a customer environment
• Support Palo Alto, Prisma SASE solution
• Expert knowledge on Palo Alto url filtering, Vulnerability protection, AV, Anti-spyware profiles
• Strong hands-on experience with the Panorama management
• Cli skills to troubleshoot the PA issues
• Strong knowledge on App-id, use of app filters
• Expert in troubleshooting issues with packet captures, debugs on Pal Alto Firewall's
• Must have troubleshooting experience around Palo Alto Firewalls, Global protect issues
• The SME will provide technical escalation to L2 support engineers
• Write custom queries on Palo Alto to fetch reporting data
• Provide On-call support for high severity incidents in a 24x7 environment
• Ensure that Service Level Agreements and operational standards are met
• Perform system maintenance, checkups and maintain current documentation
• Provide resolution plans for device issues
• Propose service, process, and technical improvements to management
• Responsibilities included assisting in Daily Steady State operations in request and change management as well as weekly on-call rotation support
• Complete Weekly/Monthly Health Status checks across all support network security platforms
• Working with multiple customers support environment to complete upgrades, patches, overall operational support
• Assist in conducting rule set reviews to improve overall security footprint for our customers
• Provide operational support of the Network & Security environments
• Detect security issues, create customer tickets and manage problems until closure
• Ensure that Service Level Agreements and operational standards are met
• Perform system maintenance, checkups and maintain current documentation
• Provide resolution plans for device issues
• Propose service, process and technical improvements to management

** Must be willing to work in PST time zone in order to efficiently perform Operations task

Required Qualifications:

• 12+ years Network Security Administration experience
• Must have experience with Palo Alto, Prisma SASE (SASE (Secure Access Service Edge) solutioning
• Palo Alto Networks Certified Network Security Engineer (PCNSE) certification

Highly Preferred Qualifications:

• Excellent Time Management skills required to properly manage operations duties and other task that will assist in the optimization of the firewall team
• Solid understanding of the template/stack architecture
• Strong hands-on experience with the Panorama management
• Ideal to have Command line interface (CLI) skills to troubleshoot the Palo Alto issues
• Experience working within and cross functionally with multiple customers support environment(s)

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About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

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