Manager, Community Support

Job Category

Job Profile

Job Title

Department

Compensation Range

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary

The Manager, Community Support, is responsible for ensuring the campus Community Support program is aligned to the needs of the community and takes active steps to proactively support the community members in creating a safe environment. The Community Support Team, distinct from Campus Security Operations teams, will be responsible for responding to calls for service involving outreach, first aid (long-term), and mental health response. The Community Support Program provides the framework for the proactive, operational functions with a focus on responding to UBC's unique needs, particularly with respect to delivery of outreach programs, community education, the provision of first aid services, and mental health response.

The Manager, Community Support is responsible for ensuring the effective overall operation and human resource management of UBC Campus Security Community Support Team members, supervisors, and Advisor and associated programs, including the first aid program. They are responsible for developing and overseeing stakeholder outreach programs, departmental procedures, and community safety and crime prevention programs.

Organizational Status

The Manager, Community Support reports to the Senior Manager, Community Safety Operations and has oversight of operational staff, including an Advisor, Community Support / Supervisor(s), Community Support, and Community Support team members.

Work Performed

• Provides expertise to departments across campus to help plan mitigate security risk through planning and support for program and space changes, special events and activities, protests and civil disturbance and incident response.

• Responsible for the development of the Community Support program framework and phased implementation plan. This includes, but is not limited to, staffing structure, scheduling, team training and equipment, communications, and development of policy and procedure.

• Oversees the development and implementation of community outreach, crime prevention and safety awareness programs. Examples include Campus Security-led events, coordinated events with Community Partners, education presentations, monthly stakeholder meetings, and theft prevention campaigns.

• Develops programmatic and proactive strategies for increasing community awareness of security and crime prevention programs as listed above.

• Liaise with internal and external partners for crime prevention and community safety programs to ensure the cohesive and aligned delivery to stakeholders.

• Actively fosters and strengthens positive relationships between Campus Security and the University Community, to better serve the community and align with their needs.

• Regularly meets with stakeholders to understand and address their security concerns, providing consultation as appropriate.

• Responds to community concerns by providing guidance on security risks to the University Community, providing recommendations and support both proactively and reactively while managing sensitive or confidential information.

• Develops communication and marketing material to support the delivery of community safety programs, which may include social media or website content and supporting material for departmental initiatives.

• Develops and delivers training, education, and awareness programs for safety and security presentations for the University Community.

• Oversees the review and reporting of departmental activity and statistics, to identify trends and determine priorities, providing updates, informal and formal reports to relevant stakeholders.

• Coordinates overall delivery of campus support services, responding to changing circumstances, including regulatory requirements, and monitoring client satisfaction as the coordinated lead of the delivery of the campus support program.

• Manages all assigned human resources at the department level. Responsible for overall recruitment, development and coaching, and oversight of effective work with the adherence to relevant legislation affecting the work place (e.g., Employment Standards, Human Rights Code) and the provision of the collective agreement.

• Provides key input and implements the strategic direction and operational delivery of all community support and service delivery functions of campus security, through the development, communication and implementation of strategies to support the established goals of the department.

• Contributes to the development of department long-term strategic plans in collaboration with the senior leadership team.

• Participates in the Campus Security planning and budgeting process.

• Performs other related duties as required.

Consequence of Error

The Manager, Community Support is expected to make decisions with a collaborative and community-focused approach, with limited guidance. Decisions regarding program development, policy and resource implementation can have a direct impact on the security of assets and safety of staff, students, faculty and others on campus. Actions can have a direct impact on the reputation of the university, morale of staff, and success of the Community Support program. Failure to adequately manage Community Support functions could negatively impact the safety and security of the campus community. The incumbent must effectively manage complex situations through the deployment of the appropriate resources of the department, ensuring compliance with regulations and legislation.

Supervision Received

The Manager, Community Support works independently with considerable autonomy, under the general direction of the Senior Manager, Community Safety Operations. This position will consult with the senior leadership to approve Community Support strategic direction. Work is reviewed in terms of achievement of operational targets and effectiveness of program development and outcomes.

Supervision Given

The Manager, Community Support leads a team that support the community support programs within Campus Security, including an Advisor, Community Support team Supervisors, and Community Support teams.

Minimum Qualifications

• University degree in a related field, or related training, plus a minimum of three years of relevant experience, or an equivalent combination of education and experience.

• Professional Certification and/or membership related to the role is an asset.

• Proven experience managing and leading people, specifically in a unionized environment.

• Working knowledge of applicable legislation.

• Ability to develop and implement strategic plans, policies and procedures and manage projects through to completion.

• Ability to effectively manage organizational resources (e.g., people, materials, assets, budget).

• Effective oral and written communication, interpersonal, management, supervisory, leadership and organizational skills.

• Ability to multi-task, pay attention to detail, meet deadlines, prioritize and assess risk in a high pressure, fast-paced environment.

• Ability to deal with a diversity of people in a calm, courteous, and effective manner.

• Sound working knowledge of Microsoft Office software programs.

• Ability to develop content and deliver engaging presentations.

• Ability to interpret data and transform raw data into actionable recommendations.

• Ability to work effectively independently and in a team environment.

• Ability to work evenings and weekends as operationally required.

• Valid British Columbia driver's license is required.