Security Field Support Supervisor

Securiguard is currently looking for enthusiastic Field Support to join our team!

Security Field Support Supervisor is responsible for overseeing and coordinating the activities of field staff to ensure high standards of service delivery and operational efficiency. This role involves ensuring a safe and secure environment for all staff, contractors, and visitors, as well as responding to security incidents and managing Securiguard operations. The Field Support Supervisor will also focus on fostering a positive team environment and maintaining effective communication with clients and management.

Key Responsibilities:

Operational Oversight and Quality Assurance

• Conduct unannounced post inspections to investigate complaints and ensure proper attendance, patrol duties, appearance, report-keeping, and vehicle operation.
• Perform on-site quality assurance checks as directed by the operations team to maintain compliance with company standards.
• Monitor staff activities and identify issues that could impact service delivery, providing operational support and guidance as needed.

Leadership and Team Development

• Foster a positive, team-oriented culture that promotes collaboration and inclusivity.
• Communicate client and management expectations effectively, encouraging a proactive approach to problem-solving.
• Ensure Security Professionals are adequately trained, prepared, and supported through employee orientation and ongoing mentoring.
• Provide regular training sessions on operational and safety topics, with input and authorization from management.
• Handle inquiries and requests from officers, liaising with management for resolution and communicating outcomes to staff.

Incident Management and Support

• Respond to security incidents promptly and professionally, offering operational support to field staff.
• Respond to near miss and safety incidents, conduct preliminary investigations, create detailed reports for management review.
• Serve as management's representative outside of regular business hours, addressing concerns and ensuring smooth operations.

Fleet and Equipment Management

• Ensure fleet vehicles are properly maintained and promptly address any deficiencies.

Job Requirements:

• Valid BC security worker license.
• Class 5 Driver's License with clean driver's abstract and claims history.
• OFA certification (Preferred).
• AST certification (Preferred).
• Previous experience of at least 2 years in a security supervisory role and at least 4 years of experience as a security officer at various sites.
• Strong customer service skills and experience.
• Proficiency in Microsoft Office (Word, Excel), TrackTik.

What you bring:

• Professional deportment and excellent communication skills.
• Strong analytical and problem-solving skills, with the ability to review, evaluate, and implement innovative programs as client and operational needs evolve.
• Proven ability to plan, organize, and make sound, responsible decisions under pressure.
• Experience conducting or supporting sensitive investigations involving personnel, assets, or proprietary information.
• Ability to thrive in a fast-paced environment while maintaining a professional demeanor during stressful situations.
• Effective conflict resolution and de-escalation skills.

Employee Perks We Offer:

• Paid Training
• Extended Health Benefits
• Discount Cineplex Movie Tickets
• Opportunities for flexible scheduling and overtime work
• Recognition Programs & Events

Who we are:

Securiguard Services Limited has been at the forefront of the asset protection arena for almost fifty years by being a leading-edge innovative security and safety solution provider. That is how it has become one of the largest and most trusted private security organizations in Canada. Securiguard has proven expertise in deploying security and safety personnel in a variety of industries including Corporate, Retail, Property Management, Industrial, Aviation, Marine, Government, Educational, and Industrial/Resource Projects and has the largest and highest accredited K9 detection and screening division in Canada.

With the ability to service clients across Canada including major centers, small towns, and remote locations by air, land, or sea their team of 4000+ strong security and safety professionals, make people feel safe by offering a comprehensive selection of safety and security services and solutions.

Securiguard is an equal opportunity employer, and we value the diversity of our staff. We are committed to building a facilitative environment of respect, inclusiveness, and career growth.

If this sounds like you, do apply!