Storeperson (Bio Bar - Customer Support/order Desk)

Job Category

Job Profile

Job Title

Department

Compensation Range

Posting End Date

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

This position is for a one year term with a possibility of an extension.

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary

The Department of Chemistry is a large teaching and research department with over 60 faculty members, hundreds of graduate students, research associates and support staff. The department also runs 10 service areas including a large Stores operation with a Bio Bar. Chemistry Stores serves customers from all across the university.

Within Chemistry Stores, this position will be responsible for the day-to-day customer service and running of the Bio Bar. Greets and serves customers, handles customer requests and orders for Bio Bar products, receives and stocks orders, prepares and records sales receipts, performs data entry.

As Customer Support/Order Desk, will provide support to the Chemistry Buyer through answering customer questions and placing online orders. Will also monitor Buyer's email account throughout the day, prioritizing as needed.

Provides occasional backup for other Chemistry Stores personnel during absences and peak periods.

Organizational Status
This position reports to the Stores Manager and works closely with the Buyer and other Storepersons. Serves as the main resource person for Bio Bar related questions from customers.

Work Performed

Customer Support/Order Desk:

• Monitors email accounts and triages emails for the Chemistry Buyer's mailbox and actioning or prioritizing email for the buyer.
• Handles routine order status questions from customers. May include contacting suppliers for information, checking status of PO in Workday and/or consulting with the Stores Receiver.
• Places online orders through supplier websites, files order confirmations, notes any delivery delays or issues.
• Provides timely updates to the Buyer on orders placed and related issues.
• Contacts suppliers for status updates on orders and missing invoices.
• May assist Stores Manager with reconciliation of credit card charges on expense reports.

Bio Bar:

• Serves as the first point of contact for Bio Bar related customer service and its associated functions.
• Manages incoming orders for the Bio Bar, collects stock and special-order items to fill orders. Records sales receipts when handing out orders.
• Receives deliveries, unpacks stock, stores items under correct temperature conditions and restocks shelves. Special order items are labelled and matched to customer orders for pick up.
• Responds to in-person, phone call and email enquiries. Assists customers with order questions and facilitates order pickup. Places orders on behalf of customers as requested.
• Maintains inventory and assists with physical inventory counts.
• Rotates inventory to ensure "first-in, first-out" and minimal product expirations. Processes any expired product for disposal.
  

Other general Stores duties:

• Dispenses various chemicals, which involve familiarity with hazards and wearing of personal protection equipment.
• Provides assistance and back-up relief for other Stores position(s) as required.
• May provide orientation, instruction and/or train other stores staff and student term workers.
• Recommends and implements projects or system changes to improve Stores operation.
• Carries out any other related duties as necessary in keeping with the requirements and qualifications of the job.

Working Conditions

The incumbent will work within Chemistry Stores and other areas of Chemistry complex. Some areas may require personal protective equipment (PPE) to be worn for certain tasks and PPE will be provided by the department. Workers must exercise caution in the daily execution of their tasks. May be required to deliver or return goods from other departments within the walking core. Incumbent must successfully complete the Chemical Safety and Fire Extinguisher training courses offered by UBC as well as all required Transportation of Dangerous Goods (TDG) and International Air Transport Association (IATA) Dangerous Goods Regulations certifications.

Consequence of Error/Judgement
Failure to store inventory promptly and under proper conditions could make items unusable and lead to financial losses and delays. Inventory errors causing shortages in supplies could result in canceling and rescheduling of teaching labs or delays in research projects, resulting in financial loss. Errors in Stores related duties could result in hazardous incidents or situations affecting staff and customers (e.g. dispensing of chemicals into wrong containers).

Supervision Received
Supervised by the Stores Manager but will need to work closely with the Buyer and other Storepersons. The person will work from written and oral instructions and according to standard operating procedures.

Supervision Given
May provide orientation, instruction and/or train other stores staff and student term workers.

Minimum Qualifications
High school graduation and a minimum one year of related experience or an equivalent combination of education and experience.

- Willingness to respect diverse perspectives, including perspectives in conflict with one's own

- Demonstrates a commitment to enhancing one's own awareness, knowledge, and skills related to equity, diversity, and inclusion

Preferred Qualifications

Some post-secondary education in Biology/Chemistry preferred. Minimum of 2 years' relevant experience in customer service, procurement, research & development or a related field.

Skills

• Excellent customer service skills are essential.
• Good communication skills (written and oral) to facilitate interaction with students, faculty, staff and research personnel both internally and externally.
• Accuracy and attention to detail is essential.
• Must be familiar with, or be able to learn, current relevant safety regulations.
• Additional courses or certification in chemical safety, fire extinguisher training, WHMIS, TDG, First Aid and others may be required if not already satisfied/completed.
• Ability to work safely with chemicals and hazardous materials.
• Ability to effectively perform inventory control procedures.
• Ability to work effectively independently and in a team environment.
• Ability to follow policies, procedures, and instructions.
• Ability to maintain clean, orderly, well-organized work area.
• Physical ability to perform the duties of the job (e.g., heavy lifting and moving heavy objects, standing, working at heights). Must be able to lift up to 50lbs.
• Ability to use pallet jacks, hand trucks and other stock handling equipment.
• Experience with Enterprise Resource Planning systems, specifically Workday and/or Planon, would be an asset.
• Strong working knowledge of Microsoft Office applications
• Proficient in data entry and ability to manage a high volume of work.
• Excellent punctuality and reliable attendance are expected.