Tenant Services Coordinator

We're looking for a Tenant Services Coordinator who is extremely customer service driven and enjoys administrative work!! This role is on the front-line and responds to a variety of tenant inquiries and customer questions in an efficient, friendly, & professional manner.

RESPONSIBILITIES

Coordination + Administration

• Administrative duties such as maintenance of information into property management systems, inputting work orders, managing monthly tenant billables, purchase orders and other related job functions
• Assisting with coordination and execution of events
• Maintaining event calendars, assisting with coordinating new tenant welcome package, and various ad-hoc projects
• Assisting with Tenant Satisfaction Surveys and summaries
• Ensure proper file management and archive of files
• Responsibility for ongoing management of the management office (supplies, copiers, courier, and associated budgets)

Communication + Customer Service

• Develop and maintain an effective line of communication with staff, tenants and contractors; coordinate with site staff and liaise with various internal teams to provide support as required
• Answer all incoming telephone calls and email inquiries
• Managing the communication and execution of tenant Advisory Notices

QUALIFICATIONS

• 1+ year of customer service experience
• Previous property management and administrative experience preferred
• Passionate about customer service and always looking for ways to go above and beyond
• Nimble + adaptable with strong organizational skills
• Excellent problem-solving skills and able to navigate complex situations
• Interested in property management
• Proficient with Microsoft Office
• A high level of professionalism as this role works with professional tenants
• Collaborative nature with strong communication skills
• Post Secondary education

The base salary for this position is between $50,000- $53,000 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.