Vice President, Sales - Small and Medium Business (Growth & Retention)

Description

Join our team and what we'll accomplish together

At TELUS, we empower Canadian Small-and-Medium Businesses (SMB) to thrive in a digital world and we champion owners, leaders, and teams that use technology for growth and differentiation. We have an exciting opportunity to join the SMB leadership team as the Vice President, Sales, leading a dynamic inside sales team both in Canada and in global contact centres outside Canada.

As a key member reporting to the SVP & President, SMB, this pivotal leadership position is dedicated to driving top-line sales growth through new customer acquisition, cross-sell and retention. Responsible for supporting over 400+ sales team members across Canada and abroad in an inside sales and call centre capacity, this role focuses on fostering success by cultivating an engaged and inclusive sales culture that embraces our campaign-based sales model.

Qualifications

What you bring

Best-in-Class Campaign-based Selling

• Approaches selling from a "marketing led, sales driven" campaign-based / leads-based sales motion to meet customers' needs and requirements
• Experience integrating multiple aspects of telecom and technology offerings
• Expertise in leveraging sales technology and call centre technology for sales coaching, velocity and productivity enhancements
• Partners with marketing teams to drive high-volume, high-velocity selling activities

Team Leadership

• Demonstrated ability to communicate both vision and strategy in order to effectively drive transformational change in sales culture
• Drive a customer-centric approach in all sales activities to ensure customer satisfaction and retention
• Champion diversity and inclusion initiatives within the sales team to create a welcoming and inclusive environment where all team members feel valued, respected, and empowered to contribute their unique perspectives and experiences
• A natural assessor and developer of talent with an innate ability to identify both strengths and weaknesses and communicate them in a motivating, balanced, growth-motivated manner

Bias for Action and Results Driven

• A competitive every day can-do attitude who naturally drives towards solutions when problems and challenges occur
• A natural attraction to measuring results, wanting to compete and win in everything at work and outside of work

Communication Skills

• Possess exceptional communication skills with the ability to effectively engage and influence stakeholders at all levels, including executive leadership, cross-functional teams, and external partners
• A confident communicator, you command respect and credibility promoting total solution capabilities with an upbeat, positive and contagious excitement
• Executive presence to represent SMB and TELUS in an internal & external forums
  

Key Values:

• Leadership courage to try new ideas, make tough decisions balanced with an ability to sort through noise and determine the key opportunities
• Ability to listen to, empathize with and connect with everyone from frontline through to all levels of executive leadership
• Insatiable curiosity to learn, challenge the status quo, evolve and improve with and from their team, customers and other stakeholders
• Strong emotional intelligence
• Ability to inspire a large national front line and management team
• Ability to thrive in ambiguity (marketing forecasts, systems changes, human behaviors)
• Ability to work collaboratively with internal partners and external partners (vendors)
• Perseverance to work through challenges, drive change, adapt & evolve to a dynamic environment internally and externally
• A process orientation and problem solving ability

Key Skills and Experience:

• Minimum 15 years experience with proven track record in leading high-volume sales or contact centre teams
• Demonstrated ability to lead, coach, train and develop a high performing account management team to grow the various segments of the B2B market
• Build senior, high-level relationships to support existing businesses and recognize potential growth opportunities
• Energetic, results-oriented, innovative, and highly motivated to succeed
• Decisiveness and inspirational leadership
• Bachelor degree in a relevant discipline