Student Support Specialist
October 11 2024
Categories Support, Assistance
Victoria, BC • Full time
(A) JOB SUMMARY
Reporting to the Assoc Director, Office of Student Support and using a harm reduction, trauma-informed and culturally appropriate approach, the Student Support Specialist has responsibility in the provision of services, supports, education and information in relation to the College's Student Misconduct Policy; Sexualized Violence and Misconduct Policy; and the Involuntary Leave of Absence Policy.
Working as part of an integrated team, and adhering to best practices in case management, the Student Support Specialist provides intake; triage; safety assessments; and other intervention strategies for students at risk regarding non-academic issues including students with complex social and emotional needs, students impacted by sexualized violence, and students with mental health needs.
The Student Support Specialist will be assigned cases of appropriate scope and complexity and will work collaboratively with relevant partners across the College with the goal of supporting students' personal, social, emotional, and academic success through targeted and appropriate educational programming; outreach; and referral.
(B) REPORTING RELATIONSHIPS
The Student Support Specialist has no direct reports but may provide indirect supervision to administrative support staff and/or Co-op workers as assigned.
(C ) ESSENTIAL JOB FUNCTIONS
- Performs first level intake services to students who are experiencing a variety of emotional, social, behavioural and non-academic concerns
- Provides information; support; and referrals to students in distress who may be experiencing concerns related to academics, wellbeing, sexual violence and other interconnected issues.
- Gathers information on multi-dimensional student matters in order to help identify support/resource options for students, both within the College and in the external community.
- Conducts individual support in areas of crisis intervention, conflict mediation, substance abuse, grief and anger management
- Provides expertise, consultation and advice to the College community in the management of complex student matters and best practices in working with students in distress and/or experiencing the effects of trauma.
- Implements effective case management processes that align with college policies, and best-practices
- Identifies opportunities to encourage student reflection and educate students about their responsibilities as members of the community.
- Prepares student-facing communications and documents related to investigation and resolution in a manner that balances clarity, procedural fairness, supportiveness and student readability.
- Develops communications and tools for students to support their positive engagement and continued growth.
- Assists with the research, development and delivery of educational and outreach programs for students
- Maintains accurate case files; databases and other departmental documents
- Ensures ease of access and the effective organization of records and other departmental materials and resources
- Collects; collates and summarizes data for annual reports and other statistical reporting requirements and presentations
(D) OTHER FUNCTIONS AND RESPONSIBILITIES
- Participates in program development and implementation including educational materials such as workshops; online training; service fairs; communications and awareness materials;
- Provides support and education to faculty and staff as required
- Keeps up to date with best practices in the field of student conduct support and risk assessment
- Ensures compliance with College policies; procedures; and collective agreements
- Performs other related duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES
- Deep knowledge of confidentiality, freedom of information and protection of privacy law
- Advanced knowledge and skill in trauma-informed practices and compassionately responds to individuals in distress
- Knowledge of personal and systemic barriers that can impact student success and access to support services for student who may face multiple and complex barriers, including but not limited to student who identify as Indigenous (including two-spirit), racialized, transgender, gender non-binary/non-conforming, LGBTQ+, neurodivergent, first-generation, and/or persons with a disability.
- Strong foundational knowledge and understanding of best practices in conflict resolution, mediation, or restorative justice.
- Ability to conduct individual and community safety assessments
- Working knowledge of current issues and best practices in the field of case management; risk assessment and campus safety/violence
- Extensive knowledge of local community-based resources and ability to foster and maintain effective professional relationships with community-based partners.
- Excellent problem-solving skills, ability to prioritize, and demonstrate accuracy and attention to detail in a demanding environment
- Ability to establish and maintain effective working relationships with a diverse group of administrators, Chairs, Faculty, support staff, the Camosun College Student Society
- Effective presentation and group facilitation skills
- Comfort and familiarity with Microsoft Office programs and other computerized systems
- Bachelor's degree in a related field (social work, public health, counselling psychology)
- Minimum of 3 years of case management work experience responding to sensitive situations within college-aged populations.
- Experience working in a post-secondary environment considered an asset
As a member of the college community with responsibilities to enable the achievement of college-wide strategic objectives, the Student Support Specialist will demonstrate the three core and three leadership capabilities identified in the College's Capability Framework.
Focus on Students and Their Success (Core)
We all have a role to play in promoting and supporting students - directly or indirectly - contributing to their success, education and transition as they build their path to the future.
Cultural Alignment (Core)
Inclusion and respect align with Camosun's traditions of lifelong learning and positive, supportive experiences for all. We examine our individual and institutional cultures and, through Indigenization, consider other ways of knowing (thinking), being (approaches), doing (acting), and relating.
Fostering and Nurturing Relationships (Core)
Fostering and nurturing relationships is at the core of everything we do. Successful workplace relationships take time to develop and include building trust, engagement and collaboration.
Address College Needs (Leadership)
In order to address college needs leaders recognize and respond to the complex, diverse and interdependent components. Leaders inspire others to work individually and collaboratively to achieve departmental/divisional, college and sectoral goals.
Enable Self & Others (Leadership)
To better serve students and the college to achieve success, leaders enable self and others to take responsibility and to participate in learning and development opportunities.
Create Time and Space (Leadership)
To be at our best and achieve organizational goals, we need both time and space. Time and space as a unitary concept promotes opportunities to listen, plan, think, create, innovate and develop relationships.
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