Coordinator of Owner and Guest Experience

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• RSP Options (after 12 months or 2000 cumulative hours of service)
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary:

Lodging Ovations is searching for a detail oriented, organized and professional individual to join our Owner Services team. As part of the Front Office department, the Coordinator of Owner and Guest Experience for First Tracks Lodge provides the highest level of Owner and guest experience to all.

This position concentrates on the daily servicing for property owners at First Tracks Lodge as well as Legends & Evolution. The key areas of focus are communication, inventory management and customer service.

Job Specifications:

• Outlet: First Tracks Lodge
• Expected Pay Range: $22.00 - $24.00 / hour
• Shift & Schedule Availability: Full Time
• Skill Level: Advanced

Job Responsibilities:

• Embrace Lodging Ovation's Leadership Best Practices and Mission to ensure an extraordinary vacation experience for all Owners and Guests.
• Respond to inquiries and requests from Owners and Guests in an efficient, professional and accurate manner.
• Establish effective and efficient procedures for managing positive relationships with Owners.
• Manage Owner reservations efficiently to maximize hotel revenue.
• Maintain regular communication with Owner Services, General Manager, Front Office Manager, and other Lodging Ovations Departments.
• Work as Manager on Duty, minimum of one full day per week, and as needed.
• Manage day to day operation of First Tracks lodge; working with the Engineering and Housekeeping managers to uphold the property to the highest standards.
• Understand, interpret and explain various property management agreements, Strata Property Act etc.
• Liaise with Strata Council and Strata Committee's.
• Organize and attend strata council and annual general meetings; Prepare agendas for strata meetings, take minutes at council meetings, coordinate and keep records of First Tracks council and annual meeting documentation.
• Coordinate and assist with strata duties and initiatives; Ensuring Owner revenue and property management statements and responsibilities are understood and corresponding with Owners.
• Coordinate special projects as required.
• Other duties as assigned

Job Requirements:

• Strong communication skills, both written and verbal.
• Fluent in English, both written and verbal.
• Customer service experience; distinguishing between Owner and guest needs.
• Computer proficiency; Microsoft Office - Outlook, Excel & Word.
• Experience in hotel management, hotel front desk, Strata/HOA an asset.
• Detail oriented and well organized. Whilst being part of a team this role requires a strong, independent individual to manage their work autonomously.
• Ability to work and lead staff in a fast paced, deadline oriented environment.
• Minimum 1 year commitment, preferably long term to grow into the position.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 505993
Reference Date: 11/12/2024
Job Code Function: [[customString7]]