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Position Title: Call Centre Agent/Receptionist/Office Administrator
Job Location: Interlake Medicentres Clinic, Hybrid
Job Type: Full-Time, Entry Level
Reports to: Centralized Programs Manager
Last Updated: September 2024
Medicentres is a growing network of professionally managed healthcare clinics dedicated to providing accessible healthcare to patients across Alberta, Saskatchewan, Manitoba, and Ontario. Regardless of your role, you are an integral part of our customer-first team and are guaranteed to make an impact on the lives of Canadians. By choosing to belong at Medicentres, you will join a team of passionate, like-minded people enjoying a challenging and rewarding career in the ever-changing health care industry. It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters.
JOB PURPOSE:
Reporting to the Centralized Programs Manager; the Centralized Programs Team (CPT) is responsible for providing exceptional customer service to patients, staff, and physicians through the operation of centralized programs. The CPT is in place to manage all aspects of patient referrals, third party requests and physician panel management while adhering to guidelines and governing laws provided by the Freedom of Information Act and the College of Physicians and Surgeons of Alberta, Manitoba, and Ontario. In addition, the CPT is expected to assist with the execution of the organization's strategic objectives as it relates to Centralized Programs.
PRINCIPAL RESPONSIBILITIES:
KNOWLEDGE, SKILLS, AND EXPERIENCE:
CONTEXT AND ENVIRONMENT:
INTERNAL COMMUNICATIONS:
EXTERNAL COMMUNICATIONS:
We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted. Final candidates for this position may be required to undergo a security screening, including a criminal records check. To learn more about us, visit www.medicentres.com