Guest Services Assistant Manager

The Guest Services Assistant Manager is required to work days, evenings, and weekends to manage the day-to-day operations of Guest Services while ensuring productivity, performance standards & cost containment objectives are met and exceeded.

• Ensuring all details and services for reservations and check-ins/check-outs are completed and executed based on company standards and client requests;
• Assist to ensure all staff are properly trained and have the tools and equipment needed to effectively carry out their jobs;
• Oversee the functions of other Guest Services supervisors and staff and assist or lead when required; communicate objectives and ensure assigned work is completed accurately and thoroughly;
• Assists management GM to monitor and control the Guest Services budget;
• Resolve daily operational problems through consistent monitoring of Guest Services;
• Maintain and coordinate switchboard tasks and procedures.

• Experience as a Front Office/Guest Services Supervisor in a hotel environment is preferred.
• Previous experience with Maestro would be considered an asset.
• Proficient in Microsoft Office Suite (Word and Excel) within a Microsoft Windows environment.
• Strong oral and written communication skills.
• Exceptional organizational skills and ability.
• Customer Service Excellence.

• Continued education assistance, "Scholarships".
• Participation in the Employee Canadvantage Rewards Program.
• Discounts on food and beverages through the Canadvantage Employee Food & Beverage Discount, applicable to restaurants, room rates for both employees and their guests.
• Employee Engagement Events such as Staff BBQs, Holiday Parties, Sporting Events, Contests, Prize Draws, and more.
• Employee Referral Program.
• Wellness Benefits, including discounts for fitness facilities and access to the Employee Assistance Program.
• Career Growth Opportunities.