Account Resolution Specialist - Bilingual
Xplore Inc. is Canada's fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.
We are looking for an Bilingual Account Resolution Specialist to join our team at our office in either Fredericton or Woodstock, NB, or Cornwall, ON. This position will be responsible for handling collections inbound and outbound calls, billing and administration for Xplore Inc. subscriber accounts.
Key responsibilities include:
• Fast pace, high volume environment of inbound and outbound calls from and to delinquent Subscriber accounts pace.
• Answer all cases and email communication as required on a timely basis
• Reconcile customer disputes as they pertain to payment of outstanding balances that are due
• Other responsibilities as deemed necessary by the department.
The ideal candidate will possess:
• Knowledge of Microsoft Excel, Outlook, and Word
• Well-developed analytical skills with an acute attention to detail
• Strong interpersonal and communication skills
• Accounts Receivable Knowledge/experience
• Knowledge of Billing & Collection Procedures
• Strong attention to detail, goal oriented
• Commitment to excellent customer service
• Post-secondary education (Community College) and a minimum of 1-2 years of relevant experience in a credit/collections role, or an equivalent combination of training and experience
• Experience with a CRM system such as Salesforce is a definite asset
• Bilingualism is an asset
#XplorejobsCA
As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.
Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.
Company Overview:
Xplore Inc. is Canada's fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.