Bilingual Customer Care Agent
Job Description
THE WORK: Join our dynamic team and embark on a journey where you will be empowered to perform independently and become an SME. Required active participation/contribution in team discussions and contribute in providing solutions to work related problems. Let's shape the future together!
Log customer requests, troubleshoot, and document to ensure accuracy.
Monitor and track incident resolution within the Service Level Agreement.
Develop and maintain knowledge of customer and customer-specific business environment.
Identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction.
Qualifications
Basic Qualifications:
1 year of experience in Customer Service
High School Diploma/GED in relevant field of studies.
Bilingual (French/English)
Previous experience in Banking or Payments Industry an Asset
Professional Skill Requirements
Proven success in contributing to a team-oriented environment.
Excellent leadership, communication written and oral and interpersonal skills.
Excellent analytical skills, decision making ability and problem-solving skills.
High quality communication skills, both verbal and written.
Ability to multitask effectively and complete a variety of tasks concurrently.
Ability to plan and use time effectively.
Ability to work as part of a team.
High level of flexibility.
Excellent verbal and written communication skills.
Excellent Soft Skills.
Client focused with a passion for Customer service .
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