Bilingual Customer Service Analyst SME
Job Description
THE WORK: Join our dynamic team and embark on a journey where you will be empowered to perform independently and become an SME. Required active participation/contribution in team discussions will be key as you contribute in providing solutions to work related problems. Let's create a positive impact together!
Log customer requests, troubleshooting, and information for proper documentation.
Monitor and track incident resolution within the Service Level Agreement.
Develop and maintain knowledge of customer and customer-specific business environment.
Identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction.
Qualifications
Basic Qualifications
1 year of experience in Customer Service.
High School Diploma or equivalent.
Fluent in both French and English
Professional Skill Requirements
Advanced proficiency in Customer Experience Management is preferred
Proven success in contributing to a team-oriented environment.
Proven ability to work creatively and analytically in a problem-solving environment.
Excellent leadership, communication written and oral and interpersonal skills.
Excellent Interpersonal skills.
Excellent analytical skills, decision making ability and problem-solving skills.
High quality communication skills, both verbal and written.
Ability to multitask effectively and complete a variety of tasks concurrently.
Ability to plan and use time effectively.
Ability to work as part of a team.
High level of flexibility.
Excellent verbal and written communication skills.
Excellent Soft Skills.
Client focused with a passion for Customer service .
Demonstrated leadership in professional setting either military or civilian.
Demonstrated teamwork and collaboration in a professional setting either military or civilian.
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