Customer Care Campaign Coordinator - Bilingual

Xplore Inc. is Canada's Fibre and 5G broadband company for rural living. Founded in Woodstock, New Brunswick, Xplore has become one of the country's largest facilities-based telecommunications providers for residential and business customers. Xplore is committed to the relentless pursuit of an improved broadband experience for Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.

We are currently looking for a full-time permanent Bilingual Customer Care Campaigns Coordinator to join our team for a full-time position in either Fredericton or Woodstock, NB, Cornwall, ON or from a remote home office location. In this role, you will be part of a team responsible for converting customers to our 4G products and services. You will be required to contact customers who are on end-of-life products and platforms that require upgrades and convert them to specific platforms. You will have a Customer First attitude and will do whatever it takes to ensure the customer's experience is a top priority when converting.

Key responsibilities include:

• Inbound and outbound call campaigns by tower to convert customers to Xplore products and services
• Follow up on leads and opportunities as required to secure the conversion/package change (i.e., voicemails, pending close, email communication, etc.)
• Meeting daily, weekly, and monthly campaign targets
• Detailed accuracy in campaign reporting (i.e., CRM, SharePoint, etc.)
• Assist with planned shutdown activities to ensure customers are contacted and moved to another product to prevent loss of service.

The ideal candidate will possess:

• Bilingualism is an asset (French/English)
• Minimum one year customer service experience, preferably with a sales focus
• Strong sales acumen, conflict management and negotiation skills
• Strong organization and time management skills
• Persuasive, self-driven and motivated
• Ability to multi-task and self-manage workload
• Strong customer focus
• Ability to work 11am-7:30pm Atlantic Time.

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.

Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

Company Overview:

Xplore Inc. is Canada's fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.