Ticket Agent-cnb (Casual)
November 12 2024
Industries
Arts, Entertaiment, Culture and Leisure
Categories Customer service,
Moncton, NB • Full time
Under the direct supervision of the Manager, Box Office or the Assistant Manager, Box Office, this position is responsible for ticket sales and support. Ensures adherence to the Company�s policies and procedures, motivates and leads by example and supports Great Canadian�s learning environment while establishing a safe and welcoming work environment for all team members.
Key Accountabilities
- Greets guests upon entrance to the lobby
- Sells tickets and facilitates payment transactions
- Coordinates reservation system
- Responds to inquiries; escalates issues as required
- Communicates effectively with all appropriate operational departments
- Builds strong working relationships with guests and team members
- Ensures compliance with licensing laws, health and safety and other statutory regulations
- Performs other duties as assigned or directed
Education and Qualifications
- High School Diploma
- Minimum 1 year of experience in customer service and cash handling
- Food Safety Certification
- Ability to successfully obtain a Gaming License
- Experience with computeri zed ticketing systems an asset
Work Environment Considerations
- Box office environment, sitting or standing for long periods of time, some exposure to noise, some exposure to verbal abuse, non-traditional wor k hours
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