Customer Experience Representative
Position Overview:
Do you like working in a fast-paced, dynamic environment? Do you enjoy a job where you get to interact with everyone, and no two days are ever the same?
Join us as a Customer Experience Representative!
You are someone who likes to help people. You are cheerful, well-organized, empathetic, and calm. Maybe you would like to broaden and vary your experience in office administration and work somewhere where you will both serve the public and make connections with lots of different colleagues who do a wide variety of work.
You could make an ideal Customer Experience Representative! And we are actively seeking a CSR to join our team!
Here's the job:
• As CSR you will be the face and voice of the City of Saint John - the very first stop for in-person visitors to City Hall, and to Saint Johners (citizens and organizations) calling on the phone with questions.
• You need to be quick, efficient, effective, creative, and always pleasant, as you locate and share the information or refer to the department that the visitor or caller needs.
• In between serving these clients, you will coordinate mail distribution and do a variety of admin tasks.
• Above all, you will foster positive relationships with your City colleagues and between the City and citizens/other organizations, by providing high-quality front-line communications.
Here's what we offer you:
• Competitive salary.
• Training opportunities.
• A chance to make many connections, use your creativity, and increase your professional value.
Essential Qualifications:
Here's what we need from you:
• A diploma in Office Administration from community college or a Business Certificate from university.
• At least one year of experience in a customer service-focused role.
• Proficiency in Microsoft Office Systems.
• Bilingualism is an asset, but not a requirement.
If this sounds like you, get in touch. We ask for only one year of experience, but perhaps you have five years' experience - or 20! - and you want a new challenge.
Equal Opportunity Employer:
We are an Equal Opportunity Employer. We are committed to building a workforce that reflects the diversity of the communities in which we live and which we serve. We encourage and support applications from Indigenous persons, persons with disabilities, and members of visible minority groups. Candidates who belong to such groups, who are qualified, will be given preference at the time of selection.
Applications will be accepted through our online system only. Qualified applicants should submit their cover letters and resumes to:
City of Saint John
Attn: Hiring Committee
www.saintjohn.ca (careers/employment opportunities)