Remote Customer Service Representative
Lifescience Global Canada Inc. is a leading provider of innovative solutions in the healthcare industry. Based in Mississauga, we specialize in delivering comprehensive services that enhance healthcare outcomes and streamline processes for our clients. Our commitment to excellence and customer satisfaction drives our passion for service.
**Position Overview:**
We are seeking a dedicated and enthusiastic Remote Customer Service Representative to join our dynamic team. As a key point of contact for our customers, you will play a crucial role in ensuring that our clients receive the highest level of support and assistance regarding our services and products.
**Key Responsibilities:**
- Provide exceptional customer service via phone, email, and live chat, addressing inquiries and resolving issues promptly.
- Act as a liaison between clients and internal teams to ensure accurate information flow and problem resolution.
- Document customer interactions, feedback, and issues in our CRM system accurately and detail-oriented.
- Collaborate with team members to improve processes and enhance the customer experience.
- Stay updated on product knowledge and service offerings to provide informed assistance to customers.
- Conduct follow-ups with clients to ensure satisfaction and address any further inquiries.
**Qualifications:**
- High school diploma or equivalent; college degree preferred.
- 1+ years of experience in a customer service role, ideally within the healthcare or life sciences industry.
- Strong verbal and written communication skills, with an emphasis on empathy and active listening.
- Proficiency in using customer service software and CRM systems.
- Ability to multitask and prioritize in a fast-paced environment.
- Strong problem-solving skills and a proactive approach to customer service.
- Reliable internet connection and a suitable home office setup to facilitate remote work.
**What We Offer:**
- Competitive salary and performance-based incentives.
- Comprehensive training and onboarding program.
- Opportunities for professional development and career advancement.
- A supportive, inclusive remote work environment.
- Health and wellness benefits.
- Flexible working hours to promote work-life balance.