Service Advisor
September 25 2024
Industries
Goods transportation, Warehousing
Categories Customer service,
Saint John, NB • Full time
As a Service Advisor, you'll play a crucial role in facilitating communication between customers and our technicians, ensuring smooth operations and customer satisfaction. Join us to build your career while contributing to a diverse range of exciting projects!
Responsibilities
- Customer liaison - Be the first point of contact for customers, responding to inquiries promptly, both over the phone and in person.
- Manage communications - Ensure a smooth flow of information with customers during repairs or maintenance work, keeping them informed throughout the process.
- Schedule appointments - Coordinate and schedule service and repair appointments to maximize efficiency.
- Prepare repair orders - Detail the vehicle's problems or symptoms to provide technicians with clear information.
- Gather vehicle information - Collect insights from technicians about vehicle condition to recommend appropriate services to customers.
- Maintain service records - Keep accurate records of completed service work to support efficient operations.
- Act as a liaison - Facilitate communication between customers, technicians, and management regarding the status of work orders.
Qualifications
- Experience - 2-5 years of experience in customer service, with a preference for experience in the automotive field.
- Communication skills - Strong written and verbal communication skills to effectively interact with customers, technicians, and management.
- Driver's License - A valid driver's license and a clean driver's abstract are required.
- Customer service mindset - A strong commitment to providing excellent customer service and resolving inquiries efficiently.
- Critical thinking - Strong organizational, time management, and problem-solving skills to handle multiple tasks effectively.
- Mechanical knowledge - A good understanding of mechanical components of automobiles to assist in customer inquiries.
- Fast-paced adaptability - Ability to work effectively in a fast-paced environment while maintaining attention to detail.
What's in it for You?
- Competitive compensation - Enjoy a competitive wage along with a comprehensive benefits package.
- Diverse projects - Gain exposure to a wide range of industrial, commercial, infrastructure, and residential projects.
- Career growth - Opportunities for continuous learning and development within a dynamic work environment.
- Supportive team culture - Join a team that values excellence, high energy, and determination to succeed.
Ready to "Build Your Career"?
If you are committed to excellence and looking for a rewarding team environment, we want to speak with you! Apply now and start building your career with Gulf Operators Ltd.
About the Team
Join Gulf Operators, a leader in civil construction and one of the largest producers of high-quality aggregate in the Maritimes. With over 40 years of experience serving the New Brunswick market and providing aggregate products across the Maritimes, Gulf Operators is known for delivering tailored solutions to the toughest challenges. Our expertise spans renewable energy, wind projects, refinery infrastructure, marine terminals, road and rail construction, and more. At Gulf Operators, you'll be part of a team that prioritizes safety, environmental responsibility, and quality, supported by a highly trained workforce and a well-maintained fleet. If you're seeking a rewarding career with a company committed to excellence and innovation, Gulf Operators is the place to build your career!
About Us
Founded in 1882, J.D. Irving, Limited (JDI) has operations in Canada and the United States and are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.
We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.
Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.
We appreciate your interest in our company however only those candidates selected for an interview will be contacted.