Customer Service Representative - Labrador South Coast

Through a historic agreement between the Innu and Inuit of Labrador, Air Borealis is an airline all can take great pride in. As a company, we have a deep respect and connection to the community, to the environment, and to the people of the North. We take our corporate responsibility to provide sustainable air transportation, and the highest level of customer service, to heart.

Air Borealis is currently seeking Customer Service Representatives to join our growing team of committed professionals in the following Labrador locations.

South Coast Locations:

Black Tickle, NL Mary's Harbour, NL Cartwright, NL Charlottetown, NL

Fox Harbour, NL Port Hope Simpson, NL

Duties and Responsibilities:

• Coordinate passengers and freight with charter clients as well as the Air Borealis Charter
• Department and Flight Operations Team, while following all rules specific to each charter client;
• Assist with creating and/or modifying passenger reservations when required;
• Answer customer phones and/or e-mail inquiries and provide responses;
• Check in of passengers;
• Accept customer freight by completing waybills, accepting payment and submitting waybills;
• Distribute freight to customers;
• Complete flight manifests for passengers and cargo;
• Assist in off and on-loading of freight and baggage;
• Greet flights;
• Send weather reports as required;
• Send arrival and departure information for each flight;
• Maintain communication with passengers in compliance with CTA rules;
• Complete and submit daily sales reports whenever necessary.
• Other related duties as required.

Qualifications:

• Exceptional Customer Service skills.
• Ability to multi-task and make quick sound decisions in a fast-paced environment.
• Strong written and verbal communication skills.
• Basic knowledge of computer and office skills.
• Must be able to work independently and in a team environment.
• Must be able to obtain a clear Record of Conduct.
• Ability to lift upwards to 50lbs.

We offer:

• Personal travel privileges with PAL and interline agreements with multiple airlines
• Defined Contribution Pension Plan
• Employee Stock Purchase Plan
• Employee Tuition Assistance Program
• Employee and Family Assistance Programs

Applications will be accepted on an ongoing basis.

Air Borealis is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.

Only those candidates selected for an interview will be contacted. Thank you.

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