Customer Service Representative - North Coast Labrador

Air Borealis is unique entity in Canadian aviation. Offering service to Northern and Coastal Labrador on a scheduled and charter basis with both fixed-wing and rotary-wing services, Air Borealis is a collaborative, mutually beneficial partnership between the Innu Development Limited Partnership, Nunatsiavut Group of Companies and PAL Airlines, a vital link for its customers, and an essential service provider to the communities in its network.

Air Borealis is currently seeking Customer Service Representatives to join our growing team of committed professionals in the following Labrador locations.

North Coast Locations:

Hopedale, NL Makkovik, NL Nain, NL Natuashish , NL

Postville, NL Rigolet, NL

Duties and Responsibilities:

• To load/unload all Air Borealis/Charter flights in accordance with the loading/unloading instructions.
• Ability to travel for training as required.
• Ensure appropriate equipment is available to facilitate the offloading and loading of passengers and cargo.
• Ensure compliance with charter clients rules and regulations.
• Maintain information and documents as required.
• Comply with the relevant Health and Safety policies.
• Communicate with customers to determine needs.
• Process cargo for shipping and perform pick-up and delivery of cargo as required.
• Complete the daily inspection of all equipment and inform Supervisor of any repairs and/or replacements.
• Assist customers through all phases of their booking, flight check-in and aircraft boarding and deplaning processes in accordance with our Customer Service policies, company procedures and safety and regulatory processes.
• Use the Amelia systems and Logipal to quickly and efficiently check in passengers for their flight.
• Responsible for the safe movement of our passengers to and from our aircraft and to provide any extra assistance when required.
• Book, change, and confirm reservations including taking payments.
• Accept and process cargo for arriving and departing flights, and ensuring waybills are created to reflect cargo movement.
• Responsible use of the radio to properly receive and place calls to approaching aircrafts.
• Administrative duties including report generation and printing, issuing receipts, and maintaining accurate and complete paperwork.
• Send daily weather reports.
• All other related duties as required.

Qualifications:

• Exceptional Customer Service skills.
• Ability to multi-task and make quick sound decisions in a fast-paced environment.
• Strong written and verbal communication skills.
• Basic knowledge of computer and office skills.
• Must be able to work independently and in a team environment.
• Must be able to obtain a clear Record of Conduct.
• Ability to lift upwards to 50lbs.

We offer:

• Personal travel privileges with PAL and interline agreements with multiple airlines
• Defined Contribution Pension Plan
• Employee Stock Purchase Plan
• Employee Tuition Assistance Program
• Employee and Family Assistance Programs

Applications will be accepted on an ongoing basis.

Air Borealis is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.

Only those candidates selected for an interview will be contacted. Thank you.

#AirBorealis