Bilingual Claims Representative II - Investigative Services Unit (Isu)

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

We're looking for a Bilingual Claims Representative II - Investigative Services Unit (ISU) to join our growing team!

In this role, you will analyze and investigate moderate to high levels of complexity for all lines of business. There will also be a focus on entering data into our metrics-tracker program.

This opportunity can be based in any of the following office locations: Dartmouth, Nova Scotia/Moncton, New Brunswick/St John's, Newfoundland.

What you'll do here:

• Use our Fraud Detection Software to detect suspicious claims.
• Review and analyze claims for suspected fraud and determine the type and scope of investigation required.
• Utilize loss control tools and gather essential information from all possible resources to recommend further investigation or close non-suspicious tasks.
• Conduct investigations by telephone and using internet technology where required.
• Document the investigations by collecting and securing proof of fraudulent activities.
• Analyze gathered information and evaluate evidence.
• Contact Police departments to pursue further information when necessary.

What you bring to the table:

• Minimum 3-5 years of experience in claims handling experience
• University degree or any combination of training and experience deemed relevant for the role
• Bilingual (French and English) is required.
• Good communication and presentation skills.
• Natural sense of curiosity, persistence and the ability to conduct detailed research.
• Strong critical thinking and problem-solving skills.
• Solid knowledge of insurance trends, developments and current regulations.
• Ability to work under pressure and handle multiple stakeholders while meeting tight deadlines.
• Advanced user of standard desktop tools.

#LI-HYBRID

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.