Ge Application Support Analyst
Job Summary
Job Description
What is the Opportunity?
The Global Equity Technology team is seeking an Electronic Trading Support Analyst with a positive attitude, a passion to learn, and a strong drive to make things better then you found them. You will be the liaison between the Business Unit / Traders, our Client Support team and Capital Markets Technology for Equities, Futures, FX and Portfolio & Algorithmic Trading related issues. Ideally we would like you to have an Equities trading background and exposure to the technologies behind trading.
What will you do?
• Level two support and liaison between business unit/traders and technology for Cash Equities Application & Algorithmic Electronic Trading related issues
• Leverage automation to drive efficiency and to improve our operating environment
• Escalate issues to Client Support, Network Support, DBA & other service groups for quick identification & resolution.
• Contact exchange to resolve connectivity problems; issues with receiving rejects on orders, cancels or amends; getting Outs/Cancellations on stuck orders or any other trade related issue.
• Conduct war-games & document recovery procedures for faster turn-around & lesser business impact.
• Conduct training & knowledge sharing sessions and documentation of all support related information.
• Support the integration of new releases, bug fixes, patches and configuration changes into production, including post release checks and trader training / notification.
• Key Lateral Relationships: Equity traders Major Business Sponsors - Heads of desks, Trading, Sales, Portfolio, DMA Development teams Infrastructure teams
What do you need to succeed?
Must have's:
• Must have a Bachelor's of Science degree or equivalent
• Excellent oral and written communication skills.
• Ability to multi-task & handle high-visibility outage situations
• Strong interpersonal skills and enthusiastic attitude.
• Knowledgeable in Linux/Unix
Nice to have:
• Experience as a member of a team providing 24x7 coverage
• Consistently seeking for opportunities to automate; Strong scripting skills (i.e., Python, PERL, etc.)
• Solid knowledge of SQL with experience and good understanding of database concepts (Oracle, Sybase and SQL Server)
• Working knowledge of FIX Protocol
• Prior in-depth experience in supporting large-scale, enterprise-wide, global trading platform
What's in it for you?
We thrive on the challenge to be our best, progressively think to keep growing, and work together to deliver trusted advice to help our clients shine and communities prosper. We care about our team, encourage each other into maximizing our potential, and promote achieving success that is mutual across the firm.
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Flexible work/life balance options
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
#LI-HYBRID
#LI-POST
Job Skills
BMC Control-M, Computer Operations, Enterprise Application Delivery, Information Technology (IT) Infrastructure, ITRS Geneos, Job Scheduler, Perl Scripts, Python (Programming Language), Release Management, Scripting Languages, ServiceNow Platform, Structured Query Language (SQL), System Applications, TCP/IP Networking, UNIX Environment, Windows ApplicationsAdditional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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